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RE: [newtech-1] Lousy sounding music while on hold. Why?

From: Dean C.
Sent on: Tuesday, March 4, 2008 1:58 PM
Easy - either their voip codec or your voip codec is causing compression
PSTN this doesn't occur.



Dean Collins
Cognation Pty Ltd
[address removed] 
[masked] (Sydney in-dial). 

> -----Original Message-----
> From: [address removed] [mailto:[address removed]] On Behalf Of
> Michael
> Sent: Tuesday, 4 March[masked]:45 PM
> To: [address removed]
> Subject: [newtech-1] Lousy sounding music while on hold. Why?
> Ok - I am just very curious. Why is it when you make a call to some
> business establishment and are on hold, so often you get the most
> sounding music? Seems to cut in and out all the time. Very garbled.
> my singing voice would sound better - I hope anyway. I can't even
> of a time the music even sounded as good as the voice recordings that
> come up and say please hold on, someone will be with you shortly. I am
> bit familiar with codec's but this seems very strange to me. If it's
> some type of capacity problem over the air/wire, why don't they use
> specially modified music to address it. Any insights? Thanks!
> --
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> This message was sent by Michael ([address removed]) from NY Tech
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