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Re: [newtech-1] Re: Laptop available for the hardware-adept

From: Miles R.
Sent on: Tuesday, October 25, 2011 6:56 PM
Apple service is the best. PC service sucks.

I brought my laptop in for a checkout and there was a little chip between the top and the side. They fixed it replaced the top and keyboard and delivered it to my house for FREE in two days.

Im all Apple, they just make my life easier.

M



On Oct 25, 2011, at 5:25 PM, Anthony Zeoli <[address removed]> wrote:

I have heard in the past that Apple has a customer-centric policy to work with customers and ensure that they have a great experience with Apple. In fact, we just had a great experience with Apple, when we brought back a battery charger over the weekend, which was purchased 10 days past 1-year ago, according to the receipt. While they argued that the frayed end of the new cables are not the "design flaw" my girlfriend insinuated it was, they did understand and replace the battery charger this time.

I just think they want to be strong in customer support. I hope that trend will continue under the new CEO.

Tony Zeoli, Founder
 
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On Tue, Oct 25, 2011 at 4:24 PM, D.A. Gutierrez <[address removed]> wrote:
Definitely - all manufacturers have to build in the cost of warranty replacements. But this situation of Apple replacing customer damaged equipment is more than just a one-off. I've heard of it happening before. Perhaps it's an unofficial policy that lets them decide on a case by case basis...?

D.A.


On Tue, Oct 25, 2011 at 3:58 PM, Anthony Zeoli <[address removed]> wrote:
D.A.,

I think all computer makers build into their standard warranty the cost of replacing machines that are in the warranty period. That's just a cost of doing business and is nothing special. I also think the $300 Apple Care warranty helps Apple generously replace machines that are defective, but as Shagun just replied, they don't cover spill damage. Apple computers a more expensive for a lot of reasons and not just the warranty.

On Tue, Oct 25, 2011 at 2:37 PM, D.A. Gutierrez <[address removed]> wrote:
Tony,
I think Kervin's talking about the premium price "built-in" to all Apple products -- and due to this, they (unlike Dell/Lenovo/etc) can generously afford to replace laptops that have suffered user-generated damage (coffee spills, drops, etc.)

D.A.


On Tue, Oct 25, 2011 at 2:24 PM, Anthony Zeoli <[address removed]> wrote:
I'm not clear on this. Apply Care is not "mandatory." I don't believe there is a "mandatory" extended warranty from Apple when you purchase their products. There's the manufacturer's warranty and then you have to purchase the extended Apple Care separately.





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