From: | Yuwi |
Sent on: | Monday, August 1, 2016, 2:57 PM |
Hi Sarah,I usually don't comment on these but since we're working on this right now I thought I'd share my insight.I think the #1 thing you can do is get in touch with your current customers and ask them why they decided to buy. If you reach out with a targeted and personal campaign to your users (not a mailchimp blast) I think you'll easily be able to get 25 conversations with your customers.I would also reach out to some prospective customers using a cold outreach tactic strictly to receive feedback on their pain points. If you reach out to people just asking for advice, you'd be surprised by how willing they are to help. This can be done either by phone or email.So I wouldn't use any special tools besides phone and email. Those are still the best ways to have conversations with customers!This message was sent by Meetup on behalf of Brandon Sellers from NY Tech Meetup.On Sun, Jul 31, 2016 at 5:36 PM Sarah <[address removed]> wrote:What are the most cost-effective ways to evaluate your SaaS site or service and decide what needs to be improved?
Any favorite tools/strategies to interact with customers?
If anyone has specific insights I would love to connect off-list. Thanks.
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