Desktop Support

From: William Z.
Sent on: Thursday, May 8, 2014 3:27 PM

Networkers -- another Desktop position. Anyone interested hitup Adam Rosenberg (see contact info below)

Thanks
WZ

Desktop Support for Manhattan Investment Bank

Contract Position in Midtown, Manhattan

As a Desktop Support Technician you will provide end-user telephone, desk-side and remote technical assistance to end users.  Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC?s, laptops, printers and peripherals.  In additional to technical support you will be responsible for imaging PC?s, deploying and configuration software and managing technology requests and account creation.   The platforms supported are, Windows 7, Microsoft Office, Lenovo and HP computers, networked printers, Blackberries and other mobile devices.

Responsibilities:

  • Install, configure, maintain and support PC hardware and software for the company?s end user computing environment.
  • Manage incoming calls to the Help Desk via telephone,  e-mail and Deskside visits to ensure courteous, timely, and effective resolution of end user issues
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
  • Monitor and test fixes to ensure problems have been adequately resolved
  • Image and configure desktops and laptops using an enterprise imaging solution
  • Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software

Requirements:

  • Exceptional written, oral and interpersonal communication skills
  • Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
  • Strong understanding of Microsoft Windows 7 and Office 2010 suite
  • Knowledge of network printer installation, setup and troubleshooting
  • Knowledge of virtualization technologies, especially Citrix
  • Trade floor support experience is a plus
  • Microsoft System Center Configuration Manager experience is a plus

Adam Rosenberg
Technical Recruiter
RedStream Technology
W. [masked]
[address removed]

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