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Make the Logo Bigger: How to Have Fewer Client Service Problems

Doing freelance web work can be a great way to make money on the side, keep your skills up to date, and work on interesting projects. But as horror-story sites like “Clients from Hell” demonstrate, there are a lot of things that can go wrong, especially when it comes to client service.


This event is perfect for designers, developers, and others who are currently freelancing or who are thinking about taking on a part-time freelance project but don’t know where to start.

If you do web freelancing or work at a small marketing agency, this interactive workshop will help you avoid common problems and enjoy your work more. You’ll learn:

 

  1. How do I find good clients for my freelance business or small web agency?

  2. What should I do to get clients to pay me for all of my time?

  3. How can I say “no” to a client without burning bridges?

 

Got questions you want to ask? Tweet them to @KarlSakas or email them to [masked] and we’ll answer them at the event on July 25th.

 

Creative agency business consultant Karl Sakas helps marketing, web, and creative agency owners sort out the business side of running their agency, so they have time to get back to what they love doing. As president & founder of Agency Firebox, he provides consulting, training, and business coaching services for creative entrepreneurs throughout the U.S. Outside of work, Karl occasionally volunteers as a bartender on a 1930s railroad car. Want free tips to improve your creative services business? Sign up at http://AgencyFirebox.com/

 

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  • Jeff

    Thanks for a helpful presentation Karl and thanks to the organizers for another great Refresh meetup.

    1 · July 26, 2013

  • Karl S.

    Thanks for coming, everyone! Couldn't make it, or want a recap? Here are the slides, including links to various resources: http://agencyfirebox.com/downloads/

    July 25, 2013

  • A former member
    A former member

    Lots of good ideas and discussion about client management at the main event, and great company, conversation, and drinks afterward!

    1 · July 25, 2013

  • Jeff

    Erp, the drive to Durham may delay me... But I'll be there.

    July 25, 2013

  • Bill B.

    I can't shake this cold. Hate to miss it, I was really looking forward to it!

    July 25, 2013

  • Matt P

    sorry; last-second toddler crisis...

    July 25, 2013

  • Thomas W.

    Alas, I'm going to have to miss this ... sorry, Karl. Was looking forward to it. Next time!

    July 25, 2013

  • Cory T.

    Didn't find out about this until too late, but I'll be looking forward to the next event!

    July 25, 2013

  • Michael K.

    99% sure

    July 25, 2013

  • Melissa E.

    Conflict. I'm sorry to miss this. Sounds awesome.

    July 21, 2013

    • Karl S.

      Sorry to hear you can't make it. I'll post a link to my slides afterwards. Feel free to send any client service questions me at [masked] and I'm glad to answer them via email!

      1 · July 24, 2013

  • Matt C.

    Wife has open house that night.

    July 20, 2013

    • Karl S.

      Matt, sorry to hear you'll miss it! Hope you can make it to a future Refresh the Triangle event.

      July 20, 2013

  • Ellen L.

    Boo, going to be out of town. :(

    June 29, 2013

    • Karl S.

      Ellen, sorry to hear you'll be away! I'll post a link to my handout.

      June 29, 2013

  • Sylvia P.

    Sounds great! I am always looking for ways to keep clients happy.

    1 · June 27, 2013

    • Karl S.

      Thanks, Sylvia! If you have any questions you'd like me to cover, free to email them ([masked]) or ask during the Q&A.

      June 27, 2013

  • A former member
    A former member

    Ugh. This talk looks awesome, but I will be speaking at OSCON that week :(

    June 27, 2013

    • Karl S.

      Julia, sorry to hear you'll miss it! I believe the organizing committee has discussed potentially doing a video to share afterwards. I'm also glad to post any handouts, too.

      June 27, 2013

40 went

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