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Re: [webdesign-390] Managing Multiple Clients - Features Requests, Bugs, etc

From: Alex
Sent on: Tuesday, September 11, 2007 12:41 AM
Trac is extremely popular to track bugs and requests, and is much  
more modern and clean than Bugzilla.  It's free/open source etc, and  
integrated with Subversion, the current leader in version control for  
source code (also free).

As far as a secret URL is concerned, that is not secure for a wide  
variety of reasons and should never be used to secure anything.  Use  
a login and simple permissions, whether through HTTP auth or through  
a regular form system.

-Alex Neth

On Sep 9, 2007, at 3:11 PM, Andrew wrote:

> Hey guys,
> I'd like to get some thoughts from the group on something. I'm
> currently receiving from clients - feature requests, bugs, etc -  via
> email. What I need is a system that will keep one clients information
> separate from another, yet i still receive everything organized by
> client, then type. I want the client to do the data entry. I want it
> to be secure, but usable by all necessary parties.
> QUESTION: How do you all manage all the requests, bugs, etc for
> multiple clients? Do you set up your system in a secret URL for all
> your clients to access? Have you encountered any resistance from
> clients to using such a system?
> BACKGROUND: I've used Bugzilla to track bugs while working for a
> single company, and it worked  pretty well. This was always behind the
> company firewall. I could see the bugs assigned to me and work down
> the list. Someone else inside my organization would enter the bugs,
> and assign them to me.
> TIA,
> Andrew Woods
> --
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