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The Singapore Linux Meetup Group Message Board › Senior Network Support Engineer (Needed)

Senior Network Support Engineer (Needed)

A former member
Post #: 84
Our client is a successful NASDAQ-listed US based network equipment provider. Their leading edge technology has pioneered intelligent load balancing and keeps IP-based traffic flowing. They are now seeking a dynamic and driven individual to join their team in Singapore as a Senior Network Support Engineer.
Our client is an extremely exciting company! They provide a fantastic working environment and you will be proud to say that you work for them!
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Position: Senior Network Support Engineer
No of Vacancies: 1
Location: Singapore
Coverage: APAC
Compensation: Annual base of between SGD 60 - 80 K + a 4 K bonus based on performance

Position Details

The Senior Network Support Engineer will report to the Manager of Customer Support based in Singapore, and will be responsible for providing technical support for network hardware products running on various operating systems for customers based primarily in APAC.

The successful candidate will be expected to resolve customer technical issues. This will encompass trouble-shooting, case creation, resolution and documentation.

You will be providing Level 1 and 2 support and dealing with technical customers with some of the world's largest MNCs. This role will be ideal for a person already in technical support or a person who wants to move from a pure technical role into a customer interfacing role. This role will enable you to get more customer interaction skills and position you for an eventual move into a consulting role.


Prerequisites (No Exceptions)

? Must have experience in troubleshooting on a UNIX platform
? You must be a network guru. No novices need apply. Experience working with LAN and WAN topologies, TCP/IP protocol, and routers/switches required
? Knowledge of DNS Server or competitive products is needed
? You must have expert level knowledge of layer 3, 4 and 7 of the OSI model
? Additional skills required are customer service skills, troubleshooting methods, case management follow-up and ability to work with customers at varying levels of experience or technical capability under varying time constraints. You must communicate well in English without a heavy accent
? You must have prior support experience. We are not looking for network administrators. We need network experts who have an extensive amount of customer interaction skills (whether internal or external) and who have excellent communication skills
? You must already be based in Singapore. Candidates from other countries will NOT be considered

Nice to Have:

? Worked in a brand-name international technology company in the past. Examples of companies that the ideal candidate would have worked in are: Pacnet, AT & T, Cable & Wireless, IBM, Cisco, Alcatel/Lucent.
? Ability to speak Mandarin, Korean, Japanese, Thai, or Cantonese

Referral Fee:

? There will be a SGD $ 500.00 finder's fee if you recommend a person that we do not know of who is placed for this role.

Interested applicants please forward your resumes to dona.banerjee@personef.com
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