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Jon Bach: "Testing After You've Finished Testing"

Stakeholders always want to release when they think we have "finished testing".  They believe we have revealed "all of the important problems" and "verified all of the fixes," so now it's time to reap the rewards. However, as testers, we still can assist in improving software by learning about problems after code has rolled "live-to-site" — especially if it's a website.  At eBay, we have a post-ship "site quality" mindset in which testers continue to learn from A/B testing, operational issues, customer sentiment analysis, discussion forums, and customer call patterns — just to name a few.

Jon Bach is Director of Live Site Quality for eBay. His role is to coordinate efforts to find production bugs on eBay's related sites and take measures to improve customer experiences through bug advocacy.  A veteran of over 100 conferences, he delights in telling stories from 18 years in testing for companies like LexisNexis, Hewlett-Packard, and Microsoft.  He is an award-winning keynote speaker and blogger, but his claim-to-fame is as co-creator of Session-Based Test Management — a way to manage and measure efforts from exploratory testing.

SSQA meets monthly on the second Tuesday of each month.  Meetings are free and open to the public.  Attendees will speed their eBay building entry if they can RSVP by August 11.

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  • A former member
    A former member

    As a software developer, I really enjoyed the talk and getting ideas on how to make products better for my users.

    August 15, 2013

  • Dhamo

    Jon's talk was amazing. First of all, you could see the kind of sheer passion he has for Quality. Secondly, I love his notion of Quality - it is not just the traditional metrics but even the end-user sentiments (such as #ebaysux) are part of the quality measurement. Finally, I am so impressed with the level and the breadth of measures eBay is monitoring on a regular basis. No wonder why eBay has one of the finest world-class quality centers!

    PS: Thank you Jon for the presentation & eBay for offering the place for meet-up and the snacks.

    August 15, 2013

  • Chris F.

    Many thanks to Jon for such an interesting talk.

    August 14, 2013

  • Felipe Knorr K.

    +1 guest (Amanda Kuhn)

    August 13, 2013

  • Robert

    For StartuP RealiTV series

    August 10, 2013

  • Ruth Ann H.

    See you there

    August 9, 2013

  • vijay

    yes, I like to attend and listen to what Jon has to say !

    August 7, 2013

  • A former member
    A former member

    Can't wait

    August 6, 2013

  • Julia

    looking for QA Engineer position

    August 3, 2013

  • Alemwork

    I am software quality professional interested to meet people in a similar field.
    Happy to meet you all.

    August 1, 2013

    • Doug H.

      The SSQA is the place for networking with software quality professionals in the South Bay. It's free and refreshments are provided. People mix both before and after the regular program.

      1 · August 2, 2013

  • Alemwork

    I am software quality assurance professional,interested to meet people working in a similar field to share experiences and new ideas on new technologies.

    August 1, 2013

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