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Tod Maffin presents "SWARM Methodology—How to Respond When Social Media Attacks"

  • "ABC Corp doesn't back up its warrantee!"
  • "Your customer service rep was rude to me!"
  • "I found glass in your chocolate bar!"

It's going to happen.

You're going to wake up one morning and discover that your organization is trending on Facebook.

And not in a good way.

Find out how to respond — the right way AND convert enemy combatants into advocates that generate business for you!

Third Tuesday organizer Tod Maffin will explain his industry-leading SWARM methodology for responding to negative feedback online. It's the same methodology his company, engageQ digital, trains its clients on.

This fast-paced and fun workshop will include the opportunity to workshop your own specific SWARM response on the provided worksheets.

Everyone who attends will also receive:

  • A free copy of Tod's SWARM Methodology white paper
  • A free copy of Tod's "Bashtagged!" e-book
  • Laminated flowchart card of negative response strategy
  • Invitation to Tod's exclusive VIP-only Digital Marketing webinar on June 25
  • A complete set of Tod's slides from the session
  • Chance to win a $1500 deep-dive digital marketing consultation

This is the same workshop that Tod does for private clients and closed-door company conferences — and this won't be repeated again. Be sure to attend!

NOTE: This is a half-hour earlier than usual, so attendees also have enough time to make it to the Social Media Club event that same evening. :-)

Join or login to comment.

  • Sharon X.

    Interesting, but not deep enough. I think it's time issue.

    May 29, 2013

  • Perry M.

    Wow! Just 5 human helpful and engaging sentences to take a complaint and make it a promotion. Loved the humour and the personal stories. maybe less about barfing cats.

    May 28, 2013

  • anita w.

    enjoyed it - very useful info.

    May 28, 2013

  • A former member
    A former member

    I am sorry to be missing this. I am sure it'll be a great event.

    May 27, 2013

  • Janice L.

    Wish I still lived in Vancouver! I'd be there for sure!

    May 22, 2013

  • anita w.

    Great topic. Looking forward ...

    May 6, 2013

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