- "ABC Corp doesn't back up its warrantee!"
- "Your customer service rep was rude to me!"
- "I found glass in your chocolate bar!"
It's going to happen.
You're going to wake up one morning and discover that your organization is trending on Facebook.
And not in a good way.
Find out how to respond — the right way AND convert enemy combatants into advocates that generate business for you!
Third Tuesday organizer Tod Maffin will explain his industry-leading SWARM methodology for responding to negative feedback online. It's the same methodology his company, engageQ digital, trains its clients on.
This fast-paced and fun workshop will include the opportunity to workshop your own specific SWARM response on the provided worksheets.
Everyone who attends will also receive:
- A free copy of Tod's SWARM Methodology white paper
- A free copy of Tod's "Bashtagged!" e-book
- Laminated flowchart card of negative response strategy
- Invitation to Tod's exclusive VIP-only Digital Marketing webinar on June 25
- A complete set of Tod's slides from the session
- Chance to win a $1500 deep-dive digital marketing consultation
This is the same workshop that Tod does for private clients and closed-door company conferences — and this won't be repeated again. Be sure to attend!
NOTE: This is a half-hour earlier than usual, so attendees also have enough time to make it to the Social Media Club event that same evening. :-)