For May we will be reading Service Design by Andy Polaine, Lavrans Løvlie & Ben Reason.
"Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society."
For more background on service design, take a look at this short FAQ.
We have a 30% discount for this book from Rosenfeld Media. See our Sponsors page for details.