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Alison Armstrong (normally I would just say 'Armstrong', but my name happens to be Armstrong as well. No relation) recommends giving decision makers a chance to settle in and transition out of decision-making mode before gathering information. She gives the example of going to a restaurant, which involves a series of decisions. I was amused at the thought of the decision maker running out of decisions to make and then going into a process of transitioning to a more relaxed state.
This picture still makes me laugh. Do you have any from the other listening sessions?
Lately I've been into drawing robots that misunderstand human interactions. It is somewhat reminiscent of the miscommunications between men and women, but not the same set of issues.
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