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How to handle complex user decisions: Insights from the CFPB

  • Jan 14, 2014 · 6:30 PM
  • This location is shown only to members

[Rescheduled from December due to the snow] 

Do your users struggle with complex choices? How can you effectively help them decide, without overwhelming them with details or asking for too much data about them all at once?

There are few choices more complex, and more consequential, than getting a mortgage. The Consumer Financial Protection Bureau was born out of the US mortgage criss that brought the world economy to its knees, and it has been experimenting with ways to handle that complex user decision ever since.

On January 14th, Peter Jackson, Assistant Director at the CFPB, will talk about what they've learned, and how their lessons can be applied to other complex user decisions. He'll talk about how to think strategically about timing and content, and the broader environment beyond your product that shapes your users' decisions.

We'll start at 6:30 with food, drink and networking.
At 7:00 we'll jump right into the discussion, ending at 8pm.

The meetup is sponsored by Endgame. Yep, the same folks who brought the Vietnamese Steamed Buns last time. Oh yeah...

See you all there!

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  • Steve W.

    If you haven't seen Ted Eytan's blog post about Peter's talk, check it out -- http://www.tedeytan.com/2014/01/27/17166. He includes a link to the slides and video, as well.

    January 27, 2014

  • chris m.

    Great meetup, and very interesting work the CFPB is doing. I was wondering if we could get access to the slides / videos that were presented? a few folks I work with weren't able to attend and are interested...

    1 · January 17, 2014

    • Shep M.

      +1 I was way in the back - and a little late ;)

      January 17, 2014

  • Ted E.

    Great place and topic for cross-industry collaboration. Thanks again!

    January 15, 2014

  • dee

    awesome..as usual!

    January 15, 2014

  • Jim B.

    Great insights about ways bureaucracy can be overcome with innovation and customer-centric service experiences

    January 14, 2014

  • Dianikpik

    Hello, looking forward to see y'all

    January 8, 2014

  • A former member
    A former member

    looking forward to supporting some fellow CFPB'ers!

    January 6, 2014

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