How outsourcing companies can support modern ways of work? Different clients with different mindsets, projects staffing from one to dozens of people, all 100% on the project - what is the modern way to keep them motivated, support learning and growth without affecting projects delivery? How to get flexibility, give team power to make their own decisions and meet requirements of the big company with prescribed procedures? Let's find out! My name is Eugene Nourminsky - www.linkedin.com/in/alterm4nn and I'm DevOps Team Lead in Accenture , previously worked in Moscow State University, supported research and commercial projects to deliver product from the code to production. Now, I deal with additional responsibilities - escalations, staffing plans & sales processes while continuing to work as DevOps, spending a lot of time on processes and optimizations.