Customer Journey Transformations explained

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Whilst Agile transformations have been happening in Australia for over a decade now, Customer Journey Transformations are considered the “new kid on the block”.
But what is a Customer Journey Transformation and how is it different from an Agile Transformation?
Discover the answer and more in this in depth explanation.

In a nutshell:
 What is a Customer Journey Transformation?
 What are the benefits of a Customer Journey Transformation?
 What are the key steps in a Customer Journey Transformation?
 What are the key considerations within a Customer Journey Transformation from a CX, Ways of working, IT and Strategy perspective?
 Critical success factors in a Customer Journey Transformation?
 How Customer Journey Transformations are different from Agile Transformations?

Facilitator: Renee Troughton (BCG)
https://www.linkedin.com/in/agilerenee/