- #226. R. Orszewski Good, Bad and Actionable - metrics for improvement...!
➡️ Good, Bad and Actionable - metrics for improvement and customer satisfaction!
Why do we use metrics? To make us feel better? To optimize the delivery process? To improve quality, and the ultimate goal - customer satisfaction? Unfortunately, many metrics we track and chase are not helpful in achieving such goals. How to change it? Let's talk about good, bad, and the most useful - truly actionable metrics. Let's discover their categories and avoid many common metrics traps.In the interactive presentation, we will study metrics currently tracked by the participants and present some examples of balancing, or interconnecting metrics to drive improvements.
➡️ Everyone who looking for metrics not only satisfying their vanity (more is better) but also improving processes and ultimate goal - the customer satisfaction. Naturally: Scrum Masters, Agile Coaches, Project Managers, but also Product Owners, Business stakeholders, Developers.
🎤 Radek Orszewski is Lean Agile coach, consultant, and a trainer. He has been practicing many methods and tools for over 15 years working in international organization across the Europe. He’s Accredited Kanban Trainer (AKT) and he holds a prestigious title of Accredited Kanban Consultant. He’s also experienced Scrum practitioner (CSP-SM & PO). In his independent work he focuses on optimizing business value flow by including all technical and non-technical stakeholders and working with C-level management. He founded Berlin and Wroclaw Lean Coffee meetups, he teaches at Berlin CODE University and since 2019 he hosts a podcast “Kanban przy kawie”.
* In case we exceed 100 people limit, read-only access will be available
* We will record everything and upload to https://youtube.com/agilewarsaw/ afterwards
Thanks to Reef Technologies (https://reef.pl/) for providing a Zoom meeting space.
Many thanks to QAgile (https://qagile.pl/) for sponsoring the editing of videos.
Many thanks to Slido (https://sli.do/) for sponsoring the questions and feedback collection.
Many thanks to Piotra Radaj for taking care of meeting technicals.
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Seee you soon!
Agile Warsaw Team