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Re: [amug] iPhone story

From: Robert W.
Sent on: Tuesday, August 23, 2011 12:27 PM
I purchased my iPhone 4 the day of its introduction.  My daughter and her husband each purchased one at the same time.  I have never had a dropped call nor a problem with my iPhone.  My daughter has had an occasional dropped call in her home due to marginal coverage in her area.

I've had other phones on Verizon and Sprint.  With both providers I've experienced dropped calls also.

I couldn't be happier.  The only negative for me is that I think the data plans on cell phones are overpriced across the entire industry.

I hope you get a satisfactory outcome with your problems there.

Robert Wright

On Aug 23, 2011, at 12:03 PM, Kevin Gilbert wrote:

Honestly, I've had none of the issues with ATT that you guys have described. My only complaint is the occasional dropped call. But I've been with other providers and had dropped calls in some of the same spots and in different spots. No provider is perfect. I've been to Savannah a good bit and have seen coverage issues in Savannah and on the islands, mostly on the islands. That is frustrating, I know. I hate to blame your experience on smaller market, but I believe that that's probably a bit of reality, unfortunately. I think ATT has it's problems, but so does every carrier. For every complaint against one there's just as many against the others. Whenever I've dealt with customer service in recent years, which has typically been when changing service plans or upgrading, they've been pleasant and knowledgable and, again, with the rare exception of the stupid upgrade fees all the providers like to charge, I feel they've been fair and comparable to everyone else. As far as service within your condo, I'd press them for a microcell for your condo at no cost to you. My partner was able to get one for his house and it's helped a lot. Sorry for your troubles and I hope you get them worked out.

Kevin Gilbert | Owner
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On Tue, Aug 23, 2011 at 11:51 AM, Charlie Newton <[address removed]> wrote:
The big mystery to me has always been why Apple went with AT&T for the iPhone. That's always been my sticking point against getting that phone -- and thankfully there is the beautiful Samsung Galaxy S line, with that gorgeous big sharp AMOLED display, on my faithful T-Mobile (GSM) account.

AT&T corrupts all it touches. There's too much info out there about that for anyone to be making much of it up. The infuriating narrative below is all of a piece with it. 

I am hoping and praying that the FCC kaboshes the AT&T takeover of T-Mobile.  Not being able to see iCal on my Android Samsung Vibrant is a micro price to pay for staying out of AT&T's clutches.

Cheers -- Charlie

Charles L Newton
Estate Planning : Probate : Mediation : Business Law
600 Northpark, Suite 1700  / 1200 Abernathy Road  / Atlanta Georgia 30328
tel [masked]  / cel [masked]




On Tue, Aug 23, 2011, 11:23 AM, Robin Sherman <[address removed]> wrote:
Sorry folks, yes there was some discussion about my iPhone issue, which I very much appreciated. But I did not hear from anyone about the outcome of our experience told  below. I'd feel better if you all just told me we're crazy. But if you do, please say why.

Robin Sherman
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Thank you for you tips about the iPhone. We decided against the Verizon because of the overseas issue. My wife needs to use the phone in Europe especially, and in Africa perhaps, for work.

But let me tell you, this iPhone buying and setup experience has been the most awful of any product my wife has ever bought. Since I know little about cell phones, she handled it all.

It took more than an hour to purchase the phone, partly because we had to port over her old cellphone number to the new phone. The CSR was very  nice at the ATT store in downtown Savannah, but....

When we got home we got stuck in an endless loop trying to set up voice mail. Moreover, we could not call out. All told, we spent 3 HOURS until midnight last night on phone being shuffled between Apple and ATT tech support talking to at least 7 different support people. And that didn't help.

Finally, ATT support said the problem was that an ATT error was made, possible by the local CSR at the ATT store, when porting the phone number from the old ATT "Go" phone to the iPhone. ATT told us that it would take 2 DAYS to fix this problem for us, seriously.

This morning we called the local CSR about the problems. We gave him the case number and he called ATT and demanded they fix the porting issues immediately. Apparently they did and  now we can setup voice mail.

But ATT coverage is awful. We cannot use the phone in half our condo. In the other half, the person's voice on the other end of the line is muffled. And Internet speed? Slow. pheh.

Oh, and while on the phone with Apple tech support, one of the troubleshooting landing pages he had us go to relating to iTunes synching came up in some Asian language. No, it had nothing to do with the language flag at the bottom right of an iTunes page. The Apple tech said this was a recognized problem that they have yet to fix. Hope you know what I'm talking about here since I rarely use iTunes. The iTunes radio stations always stop playing music for me after a minute or two while it buffers forever and ever. This has been the case for me the last 10 YEARS. I never have this problem with Pandora. And now I use a 17-inch MacBook Pro bought last summer and still have the problem. Thank you, Apple and ATT.

At this point, my wife is likely to ditch the iPhone and AT&T.

Except for the local CSR who wanted a good recommendation from us, no one cared enough about our plight to offer an incentive to stay with AT&T and Apple.



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