Tracking service projects in Jira + Jira Reporting Best Practice

Atlassian User Group Palm Beach County Meetup
Atlassian User Group Palm Beach County Meetup
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THIS IS A FREE EVENT - PLEASE FINISH YOUR RSVP IN THE LINK BELOW

https://ace.atlassian.com/events/details/atlassian-palm-beach-county-presents-tracking-service-projects-in-jira-jira-reporting-best-practice/

Tracking service projects in Jira: An effective ITSM use case

To deliver a successful Information Technology Service Management (ITSM), it's critical to have a project services delivery area well organized, and the software tool you use plays a huge part within. Jira in this case.

We will show you a different approach to apply ITSM to deliver project services efficiently and controlling them in Jira in a simple way.

Add project properties information to start tracking and centralizing your service projects work; it will be available on different views according to your needs, there you'll be able to apply and save filters for them, perform bulk changes on multiple projects at once, set up email notifications for stakeholders every time a project changes, automate actions, build Jira dashboards for service projects, and much more...

Jira Reporting Best Practice - The best reports are the ones everyone can use, and quickly share. Reporting on Jira data used to be difficult, but now it's easy. Everyone (from the non-technical to the advanced power users) will benefit, and learn how to be better able to make useful reports in Jira and Confluence.

Photo by Neil Thomas on Unsplash  | Photo by Diego PH on Unsplash

Agenda

12:00 PM: Welcome and Virtual Introductions!

Despite the distance... we are together. Let's talk and learn!

12:10 PM: Tracking service projects in Jira: An effective ITSM use case

To deliver a successful Information Technology Service Management (ITSM), it's critical to have a project services delivery area well organized, and the software tool you use plays a huge part within. Jira in this case.

12:40 PM: Jira Reporting Best Practice

The best reports are the ones everyone can use, and quickly share. Reporting on Jira data used to be difficult, but now it's easy. Everyone (from the non-technical to the advanced power users) will benefit, and learn how to be better able to make useful reports in Jira and Confluence.

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Speakers

Flora Rubio - DEISER (Head of Marketplace Sales)

With a Social and Economics degree, Flora has specialized in International Commerce with an in-depth interest in developing new businesses and leading teams. Having five years of Sales experience in the Spanish, French, and UK market, which four of them has been into the Atlassian ecosystem. Flora has shown being an adaptable and strong component of the DEISER team as a Head of Marketplace Sale...

Fede Baronti - DEISER (Customer Support Experience Representative)

His wide experience as a QA tester has shown that quality is nothing more than a standard at the time to work with a product, Fede has worked with different big companies to help them to develop and enhance their products; right now, he works in DEISER offering to all of our customers the best experience working with Profields, in order to get the most from their data project level in Jira.
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Tom Harries - Old Street (CTO)

Hosted By

Fabian Lopez, Atlassian User Group Leader

Christopher Heritage, Atlassian User Group Leader

Certified Jira and Confluence Administrator. Product Owner for the Atlassian platform at the world's largest producer of wind and solar energy.

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Global Partner

Atlassian (http://atlassian.com)

Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

DSS, Inc. (http://www.dssinc.com)

DSS is a health information software development and systems integration company, providing services and solutions used daily by thousands of clinicians and administrative staff nationwide, in the public and private sectors.
For over twenty-five years we’ve led the way for healthcare innovation, creating solutions that improve revenue cycles, regulatory compliance, interoperability, and above all, patient care.

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For nearly a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

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THIS IS A FREE EVENT - PLEASE FINISH YOUR RSVP IN THE LINK BELOW

https://ace.atlassian.com/events/details/atlassian-palm-beach-county-presents-tracking-service-projects-in-jira-jira-reporting-best-practice/

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