Austin UXPA is a local chapter of the User Experience Professionals Association (UXPA) (http://uxpa.org/). We are a non-profit, volunteer-run 503(c) charity with the goal of providing educational and networking events for user experience designers, researchers, information architects and developers.
We generally meet the first Tuesday of the month in Austin, but the location varies.
2019 Officers and Board of Directors President: Donna Habersaat Vice-President: Cheenu Chari Financial Officer: Danielle Mudle Secretary: Ellen Lazaretti Directors of Communication: Sebastian Maldonado, Ajia Leilani Wallace Directors of Membership: Meg Nidever, Yoomi Cha Directors of Events & Programs: Bart Renner, Kristin Sullivan, Jami Peets, Stephanie Schuhmacher Directors of Sonsorship & Outreach: Harish Raghuraman, Ravindra Papineni Directors of Mentorship & Career Development: Georgette Sullivan, Jared (JJ) Rogers Directors of Educational Communities: Tim Sandfort, Rebecca Wood-Spagnoli
Advisory members include: Lawrence Najjar, Reyda Taylor, Kate Moon, Lori Lopez, Kailyn Lim, Larissa Bemis, Andrea Beaumont.
Membership is completely free, but donations keep the Meetup site running and help us put on awesome events! We graciously accept donations through Paypal (https://www.paypal.me/austinuxpa), or contact Danielle Mundle, treasurer, through Meetup DM.
Jeff Patton is a graduate from Austin Center for Design and has been designing digital infrastructure and IT support tools at Rackspace for nearly 4 years. He enjoys diving into messy problems and finding ways to visualize solutions; he believes the more complex the problem, the more it requires visuals to create a story that people can understand & align behind. He finds the Customer Experience Index to be a unique tool for doing just that.
We will review the Customer Experience Index (CEI) process used at Rackspace and the ways it can be used to increase understanding, create a standardized way of judging experiences, benchmark experiences to track improvements and gain alignment across business units.
We will cover:
- When best to use a CEI
- The process of creating a CEI
- Ways to leverage a CEI
- How to use the CEI to track improvements