Hands-On Workshop: Customer Journey Mapping

This is a past event

33 people went

Price: $5.00

Bovet Office Center

155 Bovet Road, First Floor · San Mateo, CA

How to find us

Enter code #9515 on the panel, then find the conference room down the right-side hallway on the first floor.

Details

Christine Crandell, Author of the Sellers' Compass(R) at New Business Strategies, will share how to quickly decode your customers' engagement expectations and those decision trigger points that impact your sales cycle.

This is a 90-minute, hands-on workshop on creating customer journey maps, relevant to both B2B and B2C.

Journey mapping is the first step to becoming a customer aligned organization that differentiates its brand on customer experience.

The Sellers' Compass is a journey model that is time-proven to be valid across industries ranging from high tech, financial services, retail, manufacturing, distribution to higher education and ecommerce.

We'll have pizza and networking from 6:30 to 7pm. The workshop runs from 7pm to 8:30pm.