Customer experience is a vast and evolving field with roots going back to the 1980s' satisfaction and quality movements. Technology has made customer experience more dynamic, both on the customer side and the seller side. Yet people and process will always be at the heart of customer experience.
This model shows a sequential flow, indicating that a fully functioning system is needed for lasting business results:
Let's talk more often in Silicon Valley and the Bay Area. What are our pressing challenges? How can we support each other in technology customer experience as well as customer experience technology? This meetup, in conjunction with related local networking events, is intended to answer these questions -- and more!
Whether you're in northern California or not, you're welcome to join our conversations and get-togethers.