More and more, user experience professionals are being called upon to help make medical care accessible, affordable, and safe. The integration of technology and medicine now affects the lives and health of people around the world, even in remote regions. Unfortunately, the recent less-than-stellar launch of the Affordable Care Act's website has provided a very public example of what happens when the intersection of technology and healthcare fails. So, how do we put human beings at the center of the digitalization of health care? How can we design a tool, be it website, smart phone app, or medical device, for increasingly diverse populations? We begin where we always begin – by asking questions. Who are our users? What are their goals? What is the world they live in, and how can we reflect that world in what we produce?
Susan Dray, PhD., has traversed the world in her quest to understand users. An outstanding usability researcher and highly regarded UX presenter and teacher, Dr. Dray has visited 26 countries and six continents in her mission to understand users and the worlds in which they live. Most recently, Dr. Dray traveled to South Africa, where she gave a keynote at the INTERACT conference in Cape Town, and taught a week-long course on UX at the iHub in Nairobi, Kenya. Please join us for an exciting preview of Dr. Dray’s World Usability Day presentation about applying user experience methods to healthcare technology around the world. Topics include:
· Safety/error reduction
· Prevention of illness (rather than just treatment)
· Remote diagnosis
· Ethnographic research and data collection in remote locations
· Patient Compliance and medication reminders
· Just-in-Time information for docs (EMRs) and patients (e.g., mobile midwife)
The presentation will be followed by a question and answer period.
Dr. Susan Dray is co-founder of Dray & Associates, a UX consulting company. She holds a doctorate in psychology from UCLA. Dr. Dray recently received the UXPA President’s award for her service and leadership on the International UXPA Board of Directors. She is a Fellow of the Human Factors and Ergonomics Society, recipient of the Lifetime Service Award from the Association for Computing Machinery Special Interest Group in Computer Human Interaction (ACM-SIGCHI) and was named a Distinguished Engineer of ACM. Dr. Dray recently returned to the Bay Area after many happy years in Minneapolis.
Dr. Susan Dray (center) with Shikoh Gitau and Kagonya Awori in Nairobi, Kenya.