When speaking of design in hospitals, most people think about interior design, but this evening, we like to speak about the design of services, processes and the whole experience of being in a hospital.
There are not many touch points in which processes are more cost-driven and over-regulated as in hospitals. On the other side, there are also not many touch points in the healthcare ecosystem which are more connected to fear, uncertainty and other strong emotions for the patients and their relatives.
Together we will learn about patient-centred design methods for designing hospital processes and services. By applying these, hospitals can get more efficient and pleasant for patients, relatives as well as healthcare professionals.
Emile Strømmen Olsen, Designit, Oslo
Emile is an experienced and empathic Senior Service Designer from the Designit office in Oslo. Emilie places great importance on user involvement in the process. Emilie is an expert in executing user research, facilitating workshops and keeping a holistic eye in the projects.
She will talk about a case for breast cancer patients at the Oslo University Hospital, the largest hospital in Scandinavia. Designit created a process to reduce the time from referral to diagnosis by 90%, and improved the overall experience for the patients during their hospital stay.
Yasmina is heading design at smart Helios. Prior to joining smart Helios, she has worked in design and product management roles for startups, agencies and corporates.
Anja is senior UX Researcher for smart Helios. She has been working as Service & UX Designer/Researcher and Innovation Consultant in digital product development & agencies for the past 7+ years.
Smart Helios (https://smarthelios.de/en/) is a spin-off from Helios Kliniken, Europe’s leading private hospital group. Smart Helios develops digital solutions for patients and their family members and both, Anja and Yasmina, will tell us more about their work.
Jan Simon Raue
Jan Simon is co-founder and managing director of Fosanis. Fosanis is developer of Mira (www.mira-app.com), a platform supporting cancer patients by providing mental support and practical guidance for patients facing a challenging time in their lives. Prior to Fosanis, Jan Simon worked as a strategy consultant at OC&C and co-founded AdvoAssist, a leading German legaltech platform. He holds a PhD from the Technical University of Berlin.
Harun is working as chief physician & director of clinical oncology at the Ernst von Bergmann Medical Center, an academic teaching hospital of Humboldt University Berlin (Charité), and is teaching at the Medical School Charité in Berlin.
The Health 2.0 Berlin team thanks Designit (https://www.designit.com/) for co-organizing and co-hosting this meetup.