Conflict resolution for people who hate conflict [Speaker: Joshua Mauldin]

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Zayo Group (New office next to Starbucks)

Zayo Group, 1821 30th St A · Boulder, co

How to find us

It's easiest to park in Panera parking lot and walk to the Starbucks on 29th Street Mall for the new location. It's right next to Starbucks.

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Details

This month we welcome product designer Joshua Mauldin as a guest speaker!

Have you ever needed to have a tough conversation with a teammate who drastically overstepped or someone who didn't respect your decisions? Maybe you've wanted to bring up a problem at work and don't know how to approach it. If the thought of having those conversations stresses you out, this talk is for you: I want to help by giving you tools you can use to navigate those sticky situations. The best teams thrive on conflict, embracing it will only help build better relationships and products.

My approach is based on building and maintaining psychological safety by employing tactical empathy and other concepts. I’ve used and refined these techniques in conflict myself—I’ve also coached others through conflicts using these same techniques.

You’ll learn a framework that provides powerful, practical techniques for handling almost any scenario you’d find yourself in—we'll even talk through real life examples that crop in our industry and how to approach them.

At the end of the talk, you’ll walk away with tools you can use immediately. They’ll help you get your message across clearly without the conversation (or you) going to pieces.

Takeaways
- Learn a tactical framework to prepare for and have tough conversations
- Know how to maintain psychological safety for both sides so you can keep talking even if it goes sideways
- Understand how to get to the heart of the issue by asking the right questions
- Gain an understanding of when it’s not worth it to continue and how to proceed after that

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Joshua Mauldin is a product designer who cares about typography, dad jokes, and making prototypes with as much humanity and curiosity as he can muster. Likes to pet dogs.