Or- “How to develop and maintain strong long term relationships with our customers”
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers
The Importance of excellence Customer Service
What does Customer Service actually mean?
Who are Your Customers?
Customer’s Expectations – the 4 Expectations Circles
The subjective service experience of the client
It’s all about the attitude…
Professional Qualities In Customer Service
Effective Communication in customer service
It’s Not What You Say, It’s How You Say It
First Impressions-You Only Get One-Make It A Good One!
The 10 keys to excellence customer service
Communicating with unsatisfied customer
See Linor Gutman's Bio here: http://www.linkedin.com/profile/view?id=108747404