"Customer Service - How To Become our Customer's First Choice?" - Linor Gutman

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Radio EPGB

שד"ל 7 · Tel Aviv-Yafo

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Left of the Aroma - Down the stairs

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Or- “How to develop and maintain strong long term relationships with our customers”

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers

The Importance of excellence Customer Service

What does Customer Service actually mean?

Who are Your Customers?

Customer’s Expectations – the 4 Expectations Circles

The subjective service experience of the client

It’s all about the attitude…

Professional Qualities In Customer Service

Effective Communication in customer service

It’s Not What You Say, It’s How You Say It

First Impressions-You Only Get One-Make It A Good One!

The 10 keys to excellence customer service

Communicating with unsatisfied customer

See Linor Gutman's Bio here: http://www.linkedin.com/profile/view?id=108747404