Customer Success oriented company is key to deliver value for your customers and as a result drives strong retention metrics. It ensures CSMs spend their time on activities that your product can not perform.
Tom Ronen, Head of customer success at Monday.com, will share the process Monday.com went through to pick a main KPI focuses all departments around providing value for their customers and best practices on how to infuse customer centricity into the organization.
Online Event - register here: https://zoom.us/webinar/register/WN_aI7yqU-LR52xtHK1t2ym8g
** Will be delivered in Hebrew **
18:30 - 18:35 – Osnat Niv-Assa (https://www.linkedin.com/in/osnatnivassa/), CEO, PMsphere (https://www.linkedin.com/school/pmsphere/?viewAsMember=true)
18:35 - 19:30 – Tom Ronen (https://www.linkedin.com/in/tom-ronen-83b6a1118/), Head of Customer Success, Monday.com (https://www.linkedin.com/company/monday.com/)