What we're about

This is a group discussing ways to improve or even transform the customer experience through how your organization engages with your customers or constituents.

If you have responsibility for the whole or a part of a contact center or customer engagement center, and know or want to learn about this jargon: CX, CE, chatbots, journey or interaction analytics, VoC, metrics like NPS, CSAT (CSI), CES, digital channels, automation, agent enablement and AI...

Then this is the group for you!

Upcoming events

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