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Interviewing People for User Experience Design Research

  • Nov 12, 2013 · 6:00 PM
  • This location is shown only to members

We interview people in all sorts of different research activities such as card sorting, usability testing or contextual inquiries. What we should be focused on, more than anything else, is listening.  Listening deeply helps us look at someone's experience through a lens of empathy and sheds new light on different opportunities to improve their experience.

Listening to find empathy is a skill that anyone can learn with practice.  Discover how to bring people's stories to the surface and uncover the right level of detail to develop keen insights.  Whether you are a researcher, information architect or developer, you should always look for opportunities to interview your users.  How you approach that interview can make all the difference in what you learn about that person's experience.


About the Speaker:

Brian Winters, the Director of Design Research at Manifest Digital, is accomplished in all facets of design research and development UX strategies. He is skilled at understanding the explicit and latent needs of users and evangelizing those needs to business stakeholders. Brian has strong leadership, communication and user advocacy skills.

Brian’s specialties include: ethnography, design research, user studies, mental models, Morae user testing software, Site Catalyst, Unica, Balsamiq. Here’s how he describes his job: “I study how people use things like using web sites or devices. Then I try to redesign what people are using so it’s easier for them to accomplish their goals.”


Join or login to comment.

  • Steve M.

    Thanks again for the great presentation. @Brian - you provided great real life experiences with stories to help me remember key points. Take care and have a nice Thanksgiving all.

    November 13, 2013

  • Mike C.

    @Bob
    Agreed! I got some great notes to put right into immediate action.

    Thanks again Brian!

    @Adomas
    Indi Young book --> http://rosenfeldmedia.com/books/mental-models/
    Steve Portigal book --> http://rosenfeldmedia.com/books/interviewing-users/


    Also, if anyone's looking for a new meetup, check out Chicago Design Debates. Just started this week *wink*
    http://www.meetup.com/Chicago-Design-Debates/

    1 · November 13, 2013

  • Judi W.

    As promised, the presentation from Brian Winters last night is now available on Slideshare: http://www.slideshare.net/JudiWunderlich/interviewing-people-for-user-experience-design-research

    1 · November 13, 2013

  • A former member
    A former member

    I could tell Brian was not just reading slides but sharing from personal experience. Well done. I left with knowledge I can use. I am glad I was able to attend this event. Thanks, Brian.

    November 13, 2013

  • Adomas T.

    Great presentation. Is there a link to the presentation, or can anyone post a the list of books and authors mentioned last night?

    November 13, 2013

  • Matt S.

    Great presentation, Brian. You really gave us a window into your process. The level of detail you provided makes me feel like I attended one of your usability sessions. Thanks!

    November 13, 2013

  • Daniel N.

    Will the power point be available?

    November 13, 2013

  • Daniel N.

    Pretty informative, great meeting new people as well.

    November 13, 2013

  • anthony d.

    Great! Really enjoyed Brian's perspective.

    November 12, 2013

  • A former member
    A former member

    Thanks for the great presentation, Brian! Very fun and informative.

    November 12, 2013

  • Krystin M.

    Brian did such an amazing job! Can't wait for more events like this!

    November 12, 2013

  • Patty M.

    Great presentation. Thoughtful answers to questions. I really liked Brian's distinction between market research and usability research.

    November 12, 2013

  • Malia Z.

    Whew! Apologize - I was in user sessions today and finished later than anticipated. Could not make it. Will be looking for the video!

    November 12, 2013

  • Dashon H.

    Im apologize, I wont be able to make it.

    November 12, 2013

  • Andy A.

    If anybody's interested in attending Chicago Startup Weekend this weekend, find me at the meetup tonight. I have a 50% discount coupon for you.

    November 12, 2013

  • Ruby

    I don't think I will be able to make it. But I would be very interested in viewing the event later if it will be recorded.

    November 12, 2013

  • Susan

    Will there be video of the presentation for later viewing? I am trying to decide between 2 different events on opposite sides of town.

    November 12, 2013

    • Judi W.

      Hello Susan. Caveat: I'm a total amateur, but I'm going to try videotaping all of our Meetups, and then posting them on the WunderLand Group YouTube page: http://www.youtube.co...­

      1 · November 12, 2013

    • Susan

      Google hangout?

      November 12, 2013

  • Daniel N.

    What does being on the guest list mean? How will we be notified if given availability to attend?

    November 11, 2013

    • Judi W.

      You'll receive an email confirming that you will be able to attend.

      November 12, 2013

  • Tracey H.

    I'm not sure I can make it on time.

    November 12, 2013

  • Shaun O.

    Yes

    November 11, 2013

  • A former member
    A former member

    I'm new to UX and am looking forward to this event!

    November 11, 2013

  • varun

    How long is the event? I'm coming from out of city so I want to figure out the parking situation beforehand. Thanks! Any recommendations for parking?

    November 8, 2013

    • Judi W.

      The event will be about 1-1/2-2 hours. There are two public parking garages nearby. One is on Wells between Jackson and Adams, the other on Wells just south of Jackson. The event is at the corner of Jackson/Wells.

      November 8, 2013

  • James B.

    Looking forward to attending as my first meet up and will be a great edition to our Startup Institute learning as Mike has said.

    November 7, 2013

  • A former member
    A former member

    This should be a great addition to my everyday learning at Startup Institute!

    1 · November 4, 2013

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