Customer Experience is taking off throughout the world... Auckland and Wellington seem to have all the awesome jobs and I feel like the South Island and Christchurch is missing out!! I want to bring all the awesome people building great customer experiences in Christchurch out into the open - to share ideas and processes - learn new techniques. If you are passionate about building great customer experiences, design thinking, research, customer engagement, journey mapping... and anything else I've missed, then join up!!
“When Employee Experience and Customer Experience Collide”
When you work for a company that won the inaugural KPMG Global Customer Experience Excellence Award, you might find yourself asking what it is exactly that you are doing so well. And sometimes, the answer isn’t easy to find. We are hearing more and more about how Employee experience directly impacts Customer experience and this is exactly what Debbie found out when she dived into the business to discover exactly what it was they were doing to truly delight their customers.
Come along to listen to Debbie Bellis, Brand & Customer Experience Manager at Farmlands Co-operative talk about discovering how truly passionate staff, empowered to do the right thing have created exceptional customer experience.
45 mins - speaker
15 mins - questions / discussion
30 mins - networking