Learning is an essential element for Customer Success. After the sale, customers must discover how to use and apply the new technology before they can realize benefits from it. Benefits beget value, and value drives revenue retention and expansion.
Learning, however, is a process few companies fully understand. Many use simplistic methods, leading to frustration and limited application. Churn increases as a result.
Join us Thursday, October 15 as we explore levels of customer training maturity. Discover practices that accelerate knowledge and skill acquisition with Bill Cushard from ServiceRocket (http://www.servicerocket.com). This month ReadyTalk (http://www.readytalk.com) hosts us at their posh offices in downtown Denver.