Speaker: Caty Kobe is the Global Community Manager for OpenTable, the world's leading provider of online restaurant reservations. She's building OpenTable's first online community strategy and team, and also provides a fair amount of input into customer support practices as well. Prior to OpenTable, Caty lead community, customer support, and customer education at Get Satisfaction. For more goodness related to community management, customer support, leadership, and the Golden State Warriors, follow her on Twitter: @catykobe (https://twitter.com/catykobe)
Topic: In the business world, the lines between online community management and customer support are often blurred. Unfortunately the lack of clarity between the two disciplines can often cause confusion, and/or frustration on behalf of the community manager. In this talk, Caty will provide tips for keeping the practices of support and community separate in your role and organization, as well as offer guidance on how the two teams can best work together for the good of your customers and users.
See you then and don't forget to RSVP!
SF Online Community MeetUp is the free monthly gathering of online community managers, enthusiasts, and innovators to meet and discuss tools and strategies for building and managing effective communities.
Here are all the ways you can take part in the event! Feel free to participate in any and all of these ways:
Follow the action on Twitter: hashtag: #octribe (http://search.twitter.com/search?q=octribe).
Watch the event live on Our Ustream Channel (http://www.ustream.tv/channel/san-francisco-online-community-meetup-group)
Join the San Francisco Online Community MeetUp group on Facebook (http://www.facebook.com/group.php?gid=5153873869)
Thanks to our generous sponsor, the Iron Cactus, for providing refreshments.
Hope to see you there!