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Content Strategy Seattle Message Board › Job: Head of Content at PayPal (in San Jose)

Job: Head of Content at PayPal (in San Jose)

James C.
Washougal, WA
Karen McGrane asked if we could pass along this position description. It's not in the Seattle area, but it's a fantastic job description.
If you're interested or know someone who might be, this is a great opportunity.
Head of Content, PayPal

We’re looking for a dynamic leader to oversee all of our content initiatives internally and externally. We want an expert who can lead a team, evolve our processes, and help create a better experience for our customers.

You’re a content strategy thought leader who can:

* Evangelize the importance of content with executives and stakeholders.
* Develop a clear and compelling vision for how content supports business goals; share this with the discipline and broader organization.
* Motivate and inspire your team to embrace change and act as leaders on their teams.
* Stay at the forefront of content strategy trends and integrate them into daily practice.
* Work effectively at the intersection of content, technology, and design.
* Articulate and rationalize content decisions to persuade our partners across the organization.
* Use research, data, and metrics to ensure content work and standards support optimal user experiences and business goals.
* Think globally. Constantly consider the implications of content decisions on global teams and products.

Our ideal candidate will model PayPal’s Shared Commitments and Shared Behaviors:

Shared Commitments
* Create experiences our customers love.
* Innovate constantly, compete fiercely.
* Execute well, every day.
* Enable talented people to thrive.
* Drive success, NPS, eNPS and EPS.

Shared Behaviors
* Be the customer.
* Simplify. Clarify.
* Debate, decide and deliver.
* Be open, honest and direct.
* Do the right thing.

Your responsibilities:

* Define a strategy for how content will support PayPal business goals. Refine and evolve that strategy based on market data.
* Develop standards and best practices for creation, management, maintenance, and governance of content, overseeing both editorial and technological processes in an agile/Lean UX environment.
* Establish and maintain a workflow for requesting, creating, publishing, evaluating, and retiring content.
* Represent content at the senior level, collaborating with senior team members in UX, design, marketing, public relations, customer service, IT, legal, and human resources.
* Supervise and manage a team of writers and content strategists based in San Jose, Boston and Austin.
* Measure and evaluate content quality on an ongoing basis and use research and data to ensure its effectiveness in both U.S. and global markets.
* Ensure a consistent and appropriate use of content globally, and optimize and help automate our globalization and translation processes.
* Help drive the development of a content management system and related tools for collaborating with team members.

This role is a full-time position based in San Jose.

Bev Maeda
User Experience Design
bmaeda at paypal dot com
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