Customer Experience Meetup Amsterdam

This is a past event

40 people went

A Lab

Overhoeksplein 2 · Amsterdam

How to find us

The meetup will be at the K-Space area in A Lab.

Location image of event venue

Details

Come and join us for the very first Customer Experience Meetup in Amsterdam on the 7th of May!

We're going to meet at the lovely K-Space at A Lab in central Amsterdam. We'll have networking, finger food, drinks — and of course — great presentations from our expert speakers Danny and Ozkan. Check out the full agenda below.

It's is completely free and all about sharing industry insights and best practices with the customer experience community.

We're committed to providing you the best experience possible at the event. That's why we have limited seats and space available. So if you don't want to miss out, make sure you register now.

P.S. We're going to have an interactive brainstorming session at the end of the meetup where we'll discuss everyday customer experience challenges and solutions. So make sure you think about some ideas and challenges before the even.

Agenda

5:30pm - 6:15pm: Networking, food and drinks
6:15pm - 7:00pm: "Secrets To Effective Customer Journey Mapping" by Danny Peters
7:00pm - 7:15pm: Networking, food and drinks
7:15pm - 8:00pm: "Omnichannel CX Measurement Tactics You Can Implement Today" by Ozkan Demir
8:00pm - 8:15pm: "Solutions to Everyday CX Challenges" an interactive brainstorming session with Danny and Ozkan
8:15pm - 8:30pm: Networking and closing

Speakers

Danny Peters - Founder @ Conexperience

Danny has been working in the world of Customer Experience Management for over 15 years. He started optimizing customer processes in contact centers and has become one of the Dutch's most appreciated specialists in customer experience and improvement. Danny has developed a thoughtful methodology where in 6 steps, enables you to enter into a lifelong relationship with your customer. He is also founder of Milkymap and Contextmapp, both service design tools. He is busy writing his first book: Flirting to eternal loyalty - Customer Experience in Six Steps. Danny's vision is that a customer relationship can work like a human relationship, in which the partners build and trust each other. Are you ready to enter into a lifelong relationship with your customer?

Ozkan Demir - Co-founder & CEO @ Pisano

Ozkan co-founded Pisano to enable businesses to manage their customer experience in a better way. Since then, as CEO, he's been spearheading global growth at Pisano. He's also been busy sharing the know-how he accumulated throughout his career by speaking at events and workshops around the world. Helping hundreds of global brands manage their customer experience and offer seamless omnichannel journeys.

Location

A Lab
Overhoeksplein[masked] KS Amsterdam
The Netherlands

Contact

Please feel free to contact us for any questions or comments at [masked].