In memory of the Superquinn Founder Feargal Quinn
He created a wonderful supermarket built around the shopping experience and which became a model for retailers around the world. The book explains how it was done in a simple, clear way. It's a unique story from a unique person.
This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in a simple jargon-free style. This is an essential handbook for managers, company directors, employees and students. Customer service is simple, focused and about engaging your people first. Feargal's book shows you just how to do this.