• Unravelling User Behaviour - Dublin UX
    This October Dublin UX brings you an evening where we shall unravel user behaviour. We have talks lined up from Rebecca Nolan (UX Researcher at Workday) and Om Tandon (UX Director at DIGIT). ::::::::::::::::::::::::::::: Agenda 18:00 - Networking with food/refreshments 18:40 - Opening Remarks 18:50 - Rebecca " Building empathy in your product through user research" 19:20 - Q&A 19:30 - Om " Integrating the science of Behavioural Economics in UX" 20:00 - Q&A 20:10 - Tweet of the Night book giveaway 20:12 - Community Minute 20:15 - Networking 21:00 - Event finishes RSVP to confirm your attendance. As we have strict numbers on the night, a confirmed spot will be required. Each guest will need to RSVP separately. We will require and therefore ask for your full name when registering, this is for access and building security. Dublin UX is hosted and sponsored by IndeedPrime - we are very grateful for their incredible hospitality.

    Indeed Ireland Operations Limited

    124 St Stephen's Green, Dublin 2 · Dublin

    3 comments
  • UXDX - The Afterparty
    Dublin UX have teamed up with the UXDX Conference and have 50 free tickets to the UXDX after party, on Thursday, 4th October Location is city centre, to be announced soon. A separate registration is required, which will be emailed to those who've secured a slot here.

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  • Crafting Research Stories - Dublin UX
    For September, Dublin UX turns its attention to "Crafting Research Stories", our first UX and product research event. We have two speakers lined up to tackle this topic, showing you how the craft of storytelling and research are linked. ::::::::::::::::::::::::::::: Guest Speakers: Jen Murphy @jen_joesmurf Product Researcher, Intercom Talk: "Pitching Insights: A framework to help craft a sellable research story" John Wood @cogfric Principal UX Designer, VerizonConnect Talk: "The Stories We Tell Ourselves: The need for caution in crafting research narratives" ::::::::::::::::::::::::::::: Agenda 18:00 - Networking with food/refreshments 18:40 - Opening Remarks 18:50 - Jen Murphy: "Pitching Insights" 19:20 - Q&A 19:30 - John Wood: "The Stories We Tell Ourselves: The need for caution in crafting research narrative" 20:00 - Q&A 20:10 - Tweet of the Night book giveaways (thanks to Rosenfeld Media and Steve Portigal) 20:12 - Community Minute 20:15 - Networking 21:00 - Event finishes RSVP to confirm your attendance. As we have strict numbers on the night, a confirmed spot will be required. Each guest will need to RSVP separately. We will require and therefore ask for your full name when registering, this is for access and building security. Dublin UX is hosted and sponsored by IndeedPrime - we are very grateful for their incredible hospitality.

    Indeed Ireland Operations Limited

    124 St Stephen's Green, Dublin 2 · Dublin

    23 comments
  • Beyond Lorem Ipsum - Dublin UX
    I'm sure you've heard of the old marketing saying, Content is King, however as product and service designers do we place as much emphasis on content as we do form and function? Dublin UX returns in August for an event focused entirely on content design and strategy. Together we will explore the intersection of content strategy and user experience design. We have two incredible speakers lined up to show you how to rethink your design process, embedding a content first approach. Join us as we go Beyond Lorem Ipsum. ::::::::::::::::::::::::::::: Guest Speakers for August: Piers Scott Product Designer, Workday Talk: Leading with Content Design Grace Hughes Senior Content Designer, Fjord at The Dock Talk: Fact, fiction, and the future of Content Design ::::::::::::::::::::::::::::: Agenda 18:00 - Networking with food/refreshments 18:40 - Opening Remarks 18:50 - Piers Scott talk 19:20 - Q&A 19:30 - Grace Hughes talk 20:00 - Q&A 20:10 - Tweet of the Night book giveaway (thanks to Rosenfeld Media) 20:12 - Community Minute 20:15 - Networking 21:00 - Event finishes RSVP to confirm your attendance. As we have strict numbers on the night, a confirmed spot will be required. Each guest will need to RSVP separately. We will require and therefore ask for your full name when registering, this is for access and building security. Dublin UX is hosted and sponsored by IndeedPrime - we are very grateful for their incredible hospitality.

    This Meetup is past

    Indeed Ireland Operations Limited

    124 St Stephen's Green, Dublin 2 · Dublin

    39 comments
  • Service Design Network Dublin Meetup #9
    The Service Design Network Ireland and Dublin UX are happy to deliver to you the ninth Service Design Network Dublin meetup! For this event we’ll have 3 amazing speakers keen to share their stories on Service Design: ----- Susan Butler Talk: McDonald’s, DIY Stationery & Glitter Pens – Design in the Details Description: Susan will talk about designing with people in large scale social innovation projects. She’ll walk through a hands-on example of designing a new service interaction from ethnographic research, to codesign, prototyping, blueprinting, and scoping to scale – all in an offline, non-digital space. You’ll see the messy, behind-the-scenes picture of the effort, rigour and intentionality of service design projects and how it paid off in creating tangible impact for people. Bio Susan has been working as a service designer for over 10 years and she currently leads Co Creation activities within BNP Paribas Securities Services, where she focuses on ensuring innovation projects deliver impact and value for clients. Prior to joining BNP Paribas, Susan was part of the Innovation Design team in Citi’s Innovation Lab Dublin, where she was design lead on a large disruptive technology initiative, as well as driving fostering innovation and design sprint activities. She has also worked on a number of large scale service design projects in the public sector including being a part of the core team within The Australian Centre for Social Innovation who launched the award winning start-up Family by Family, and a team leader with the Designing Dublin initiative run in partnership with Dublin Citi Council. ----- Shane Waring Talk: Response to change. Description: "It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” As a city, how can we become more responsive to change? As a city council how can we better respond to increasing population, expectations and workload combined with decreasing trust in authorities and lower budgets and staff numbers? Or to put it another way, how can we think in decades and centuries, but act in months and years? These thoughts caused me to set up Dublin City Council Beta as a part-time project back in 2012, and last year it became my fulltime role within Dublin City Council. I’d like to talk to you about that path, and how I would like to grow the initiative. Bio Shane Waring initiated and leads Dublin City Council Beta – a Dublin City Council live mechanism for imagining, testing and implementing ways to improve the experience of life in the Capital. He previously co-founded Ireland’s first carsharing service GoCar, was a team member of the Designing Dublin project, and also practiced as an architect in Dublin City Council’s City Architects and ecological architecture practice Solearth. ----- Eimear McNally Talk: Visual Practice Description: Eimear McNally will talk about the broad field of Visual Practice- including graphic recording and visual facilitation. I'll use examples including citibank but also from recent trainings in visual facilitation I've done. Bio: Eimear will discuss the broad field of visual practice which encompasses graphic recording (live illustration at events and meetings) and visual facilitation (using visual tools to help a group achieve a shared purpose). She will share examples and insights from her 9 years of experience of this work, particularly in training others to be visual facilitators. Eimear has worked with a wide range of clients from the non-profit and community development world to the multinational tech world..

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    Bank of Ireland, Trinity College Branch

    Hamilton Building, The University of Dublin Trinity College, College St, Dublin 2 · Dublin

    9 comments
  • Designing for Customer Experience
    User Experience and Customer Experience are heavily overlapping fields. Join Dublin UX this July to discover how UX sits within CX and why businesses are realising the importance of strong customer experience design to their bottom line. ::::::::::::::::::::::::::::: Michael Killeen, Chairman, The CX Company Talk: What CX Is, Isn’t, And Why It’s Critical For Business Growth Today Sharing insights from real life customer experience case studies, Michael will help UX practitioners understand how customer experience goes beyond product user interactions, and why it is being seen as such an important differentiator in many industries. He will detail what the consumer is looking for today and how companies can position themselves to deliver world-beating CX. Michael spent a decade in the USA with General Electric and set up their world-wide Customer Experience (CX) programme. He worked with Harley Davidson, Microsoft, FAO Schwartz, American Airlines, Hilton and Corvette. He returned to Ireland to launch Dialogue in 1994 and is Chairman of the New York Caples Awards programme. Michael has a wealth of CX experience working with both large international clients and scaling Irish companies. He currently Chairs the Inter Direct Network, an independent global agency group with USD$1 billion billings. He Chairs The CX Company, a leading CX consultancy and is Director of the Sunday Business Post and the MII and was awarded their fellowship in 2008. ::::::::::::::::::::::::::::: Gerry McGovern, CEO, Customer Carewords Talk: Customer Experience, User Experience: It’s All Service How customer experience and user experience are becoming synonymous, and how it all comes together by developing a service culture. Trust is collapsing between customers and brands. Trust is blossoming between customers—on a peer-by-peer basis. Increasingly, customers judge a brand or organization based on use. They want a free trial or they want to hear from other customers who have used the product or service. Thus, focusing on service, particularly for current customers, is crucial to the success of any digital strategy. Gerry has published six books on customer centricity and has spoken and consulted in more than 30 countries. His Top Tasks methods have been used by organizations such as Cisco, Toyota, Microsoft and Google. ::::::::::::::::::::::::::::: Agenda 18:00 - Networking 18:40 - Opening Remarks 18:50 - Michael Killeen talk 19:20 - Q&A 19:30 - Gerry McGovern talk 20:00 - Q&A 20:10 - Tweet of the Night book giveaway 20:12 - Community Minute 20:15 - Networking RSVP to confirm your attendance. As we have strict numbers on the night, a confirmed spot will be required. Each guest will need to RSVP separately. We will require and therefore ask for your full name when registering, this is for access and building security. Dublin UX is hosted and sponsored by IndeedPrime - we are very grateful for their incredible hospitality.

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    Indeed Ireland Operations Limited

    124 St Stephen's Green, Dublin 2 · Dublin

    18 comments
  • Design Sprinting Tales - Dublin UX - June 2018
    Join Dublin UX to discover and discuss the Design Sprint. A Design Sprint is a time-constrained, five-phase process that uses design thinking to reduce the risk when bringing a new product, service or a feature to the market. It has been developed and popularised by Jake Knapp, John Zeratsky and Braden Kowitz. This month we have talks lined up from local Design Sprint advocates and leaders, aiming to give you insights into the process and how all organisations can/should embrace it. **Tweet of the night competition** A copy of "Sprint: How To Solve Big Problems and Test New Ideas in Just Five Days" to give away to the best tweet. RSVP to confirm your attendance. As we have strict numbers on the night, a confirmed spot will be required. Each guest will need to RSVP separately. We will require and therefore ask for your full name when registering, this is for access and building security. Dublin UX is hosted and sponsored by IndeedPrime - we are very grateful for their incredible hospitality. Agenda: 18:00 - Networking with drinks & food 18:40 - Opening remarks 18:45 - Rohan Perera - How to solve big problems and test new ideas in just 5 days 19:00 - Daniel Alb - Trust the process 19:40 - Dorothy Ryan - Unleash the Power 20:15 - Final remarks 20:20 - Networking with drinks & food 21:00 - Close ::::::::::::::::::::::::::::: Rohan Perera, Design Sprint Lead, LeanDisruptor Twitter: @leandisruptor Talk: An introduction to Design Sprints (How to Solve Big Problems and Test New Ideas in Just 5 Days) Rohan is an advocate of Jake Knapp’s (Author of SPRINT, How to SOLVE Big Problem and TEST New Ideas in Just FIVE Days) SPRINT process. Rohan attended Jake’s first two workshops in Bologna and Berlin. Soon after that, he was a guest designer at an AJ & Smart Design Sprint (Berlin). Rohan has facilitated multiple Design Sprints as well as Facilitator Workshops and is an evangelist of this game-changing methodology. ::::::::::::::::::::::::::::: Daniel Alb, Head of Design, Monsoon Consulting Twitter: @danielalbro Talk: Trust the process Daniel's presentation is a story of facilitation, in which designers have to put aside their smarts, their creativity and out-of-the-box thinking and focus on disciplined process and expectation management. Design Sprint is a step-by-step #DesignThinking recipe that will challenge a designer’s soft skills. The more invisible and helpful a designer becomes during the sprint, the better the process will run. He’ll briefly touch on why Design Sprints have become so popular and then dive into insights that will help designers successfully facilitate sprints. He’ll include things like efficient preparation, reading & managing the personalities in the room, understanding when to stay away and when to get involved, as well as the importance of staying objective and focused on managing the process rather than getting dragged into solution debates. Daniel is an experienced digital design lead, focused on building a team that delivers intuitive, user-centred design solutions, specifically in the space of enterprise content and digital commerce. He's a cyberpsychologist by training, and day to day leads the design team at Monsoon Consulting, where he is involved hands-on in product strategy, user research and user experience architecture. ::::::::::::::::::::::::::::: Dorothy Ryan, Dorothy Ryan, Lead UX at Asavie Twitter: @dotwebs Talk: Unleash the power of the Design Sprint Workshop in your organisation. Dorothy will be talking about her own experiences running Design Sprints in-house and the lessons she's learned along the way. The talk is designed to provide guidance to people who might be trying to start running sprints in-house and to avoid running into the same issues she experienced. Dorothy is an innovative UX/UI Designer with a background in web development and many years of experience working on digital products; Currently simplifying connectivity for Internet of Things projects at Asavie.

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    Indeed Ireland

    124-127 Saint Stephen's Green · Dublin

    17 comments
  • Dublin UX May Meetup/Service Design Network Ireland Meetup #8
    Dublin UX, along with our friends from the Service Design Network Ireland, are going to bring you something a little different this May! To mark the upcoming Service Design Global Conference that is coming to Dublin this October (https://www.service-design-network.org/sdgc/2018) and join the conversation around design in product/service ecosystems, we are happy to bring you three amazing speakers keen to share their stories on Service Design: ::::::::::::::::::::::::::::: John Lynch Service & Interaction Design Lead, IXDA Local Leader Twitter: @johnlync Talk: Service Design for Cities Cities have been called humankinds greatest invention and as society grows ever more urban the problem solving capacity of the city faces greater challenge. Indeed, while cities have provided solutions to a myriad social and economic problems, they too generate new and fascinating complexity and difficulty. This talk will explore some of the ways in which service design might apply at the urban scale. Examples from around the world (and closer to home) will be examined through the lens of service design principles. Additionally, as “smart city” technology matures and “big data” is being used to drive services at scale, we’ll take a look at how your personal data can be applied to wicked problems in our urban systems. About: John Lynch John Lynch is a service design lead with Fjord at The Dock in Dublin. His work has taken him from Dublin to London via Copenhagen. He started as a software developer and he’s taught Service Design at Copenhagen Institute of Interaction design. This talk is inspired by his passion for urban design and his time spent working with Future Cities Catapult – a dedicated UK centre for urban innovation in London. ::::::::::::::::::::::::::::: Gerry Scullion Service Designer, Founder & Host of This is HCD Podcast, Coach, Design Mentor, Speaker Twitter: @gerrycircus Talk: The Come Down after the Design Thinking Sugar High. Design Thinking. It’s the movement and methodology that has captivated organisations around the world. But what is it about Design Thinking that has led to its polarisation by practitioners globally? I’ll speak briefly about Design Thinkings origin, it’s misuse, it’s limitations and what follows Design Thinking in organisations. About: Gerry Scullion Gerry Scullion is a Principal Service Design Consultant. He has over 16-years consulting experience across a range of industries such as finance, healthcare, media, public services, social media and various startups. He contributed to the book ‘This is Service Design Doing’ (O’Reilly 2018) focusing on chapters about effective prototyping, and embedding Service Design teams within organisations. He is the founder of ThisisHCD.com – The Human-Centered Design Podcast. He is a Fellow of theRSA.org and a long-serving iXDA Design Mentor. He can be found at @gerrycircus and gerryscullion.com. ::::::::::::::::::::::::::::: Michel Cloosterman Twitter: @bricksandbusiness LinkedIn: http://nl.linkedin.com/in/michelcloosterman/ Talk: "From Intention to Action" - An introduction of LEGO SERIOUS PLAY into Design Thinking. Michel is a business coach and likes to initiate the next step forward, encourages growth and stimulates a meaningful approach on business and personal topics. His style strives to create a safe learning environment, where people are challenged and appreciated. His personal aim is to lalways look to what's next and what are we going to do. His roots lie Human Resource Management and Business Development, as a leader, manager and coach. Later in his career he combined his experience with entrepreneurship, starting his consulting business and initiated the growth of the LEGO SERIOUS PLAY method in the Netherlands. Now as an international trainer and facilitator his aim is to continue delivering successful workshop at companies, to coach other facilitators to the next level of their profession and grow the method itself through innovation.

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    Indeed Ireland

    124-127 Saint Stephen's Green · Dublin

    14 comments
  • Dublin UX: Leaning in for Success
    Join Dublin UX this April to celebrate all things Lean UX. We have an exciting evening lined up in which you will hear from local and global leaders including the co-author of Lean UX, Jeff Gothelf. This is a strictly ticketed only event, tickets are free by registering here and having a confirmed spot on the going list. We will have strict numbers on the night, please ensure we have your full name when RSVPing to ensure smooth registration on the evening. If you are planning on bringing a guest - they will need to RSVP separately. --- Agenda: 18:00 - Networking with drinks & food 18:40 - Opening remarks 18:45 - Donal O Mahony 19:30 - Jeff Gothelf in conversation with April Meyer 20:00 - Panel questions 20:15 - Final remarks 20:20 - Networking with drinks & food 21:00 - Close --- Talk 1: Lean User Testing at Scale and Concept Cars Speaker: Donal O Mahony, Head of UX & Product Design, Verizon Connect --- Talk 2: Jeff Gothelf in conversation with April Meyer Jeff Gothelf is an author, speaker and executive coach. He co-founded Neo Innovation in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design. He is the co-author of Sense and Respond, Lean UX and Lean vs Agile vs Design Thinking. Recently Jeff co-founded Sense & Respond Press, a publishing house for modern, transformational business books.

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    Indeed Ireland

    124-127 Saint Stephen's Green · Dublin

    15 comments
  • Service Design Network Ireland Meetup #7
    The Service Design Network Ireland and Dublin UX are happy to deliver to you the seventh Service Design Network Ireland meetup! For this event we’ll have 3 amazing speakers keen to share their stories on Service Design: ::::::::::::::::::::::::::::: Catherine Madden UXDX Cofounder & Project Director Talk: Journey Towards a Testable, Useable, Lovable Service In just 2 short years, UXDX has embedded itself into the heart of the Dublin tech scene. With a mission to speed up product delivery UXDX goal is to help teams solve the challenge of integrating UX into the delivery process and ensure that teams are building products that customers actually want. In this presentation Catherine will take us through what is very much a startup's journey of building a service from the ground up, the challenges that come along with a startup, along with service delivery in a live environment. With an added bonus of a non-designer's perspective on how they’re building a product design event and lessons learnt along the way. About: Catherine Madden Catherine has over 10 years experience project managing and delivering events for industries ranging from Oil and Gas, Marketing, Finance and Government, primarily in Australia/APAC. With an early career in research, Catherine has worked in Customer/Member Engagement and content marketing. She has also founded three startups. ::::::::::::::::::::::::::::: Alvin McGlone Innovation Strategy Consultant & Facilitator Innosource Global Talk: When Business Strategy and Design Collide. “There’s got to be a better way” It’s the old cliché, I hear it all the time form designers and business owners after they have spent valuable time and resources designing and launching new products or services just to see them fail. A recent research study by pricing firm Simon-Kucher & Partners shows that 72% of all new product & service introductions fail to live up to expectations. In this talk we will take a look at the role of service design within an overall business design approach and how business model design enhances the capabilities of services designers. I will select relevant examples to discuss in the presentation; however the emphasis of the talk will be on the emerging changes in the overall design approach in designing products and services. What’s working and what’s not. So come along and join the discussion. About: Alvin McGlone Alvin is the owner and lead Innovationist at Innosource Global consultancy, a new start up company aimed at delivering Innovative Design Lead Strategy and Innovative Strategy Lead Design to the Micro and SME sectors. ::::::::::::::::::::::::::::: Roisin Markham Co-founder and Director of BDT Consultancy Ltd Talk: Establishing trust in teams to deliver better outcomes. When we consciously use trust as a design principle in HCD we open conversations and bring individuals into the work more easily. Established trust brings better group engagement and more open collaborative, aligned and deeper innovative work. As a consultant stepping into organisations, learning environments or communities establishing trust has been critical to the success or failure of the work. Not everyone sees the advantage or applies the same level of attention to establishing trust and that produces different levels of results. I’ll give examples of establishing trust in education and scaling design thinking, pushing boundaries in group facilitation and a recent service design project that challenged me to rethink trust, designing a process to break a team’s psychological safety. About: Roisin Markham Roisin Markham is the co-founder and Director of BDT Consultancy Ltd, specialising in innovation, growth, change and delivery with a diverse group of clients. A dynamic innovative catalyst with deep expertise in HCD, systems thinking and Innovation practices. She describes herself as a curious hyper learner with a keen eye for emerging technologies, disruptive potential and a strong customer-centric approach to problem solving.

    Bank of Ireland, Trinity College Branch

    Hamilton Building, The University of Dublin Trinity College, College St, Dublin 2 · Dublin

    3 comments