What we're about
Upcoming events (1)
Come join us for the second event of our free technical meetup series, "Dynamic Talks", in Chicago! Dynamic Talks is an ongoing meetup series featuring technical talks from some of the leading experts in tech in major cities around the US. Enjoy talks about the most innovative subjects in: AI, ML, voice platforms, the Cloud and search. Every event is free, with complimentary food and drinks. Topic: Voice interfaces, conversational commerce, and NLU Agenda [6:00pm - 6:20pm]: Guests arrive, pizza and drinks are served [6:20pm - 7:00pm]: First talk will be presented by Victoria Livschitz on "Conversational commerce: emerging architectures for smart & useful chatbots", followed by a Q&A [7:00pm - 7:10pm]: Networking break [7:10pm - 7:50pm]: Second talk will be presented by Christopher Michailov-Lee on "Designing Voice Commerce with the Customer Journey in Mind”, followed by a Q&A [7:50pm - 8:00pm]: Networking break [8:00pm - 8:40pm] Third talk will be presented by Rachel Levy on "Dialogflow Chat Experiences: Best Practices for Intent Detection // Measuring Metrics that Matter [8:40pm - 9:00pm] More networking time, closing remarks and the event ends Victoria Livschitz's talk details: Title: "Conversational commerce: emerging architectures for smart & useful chatbots" Abstract: We are introducing Grid Genie, a completely open source, multi-device, conversational commerce platform. With this technology, we can help you engineer a powerful platform to combine your Alexa skills, Google actions, and Facebook Messenger into a single seamless experience. About Victoria Livschitz: Victoria Livschitz founded Grid Dynamics in 2006 in order to bring big, new ideas — open source, clouds, and big data — to large enterprises. Under her leadership, Grid Dynamics became a successful, fast-growing engineering IT services company known for transformative, mission-critical cloud solutions for the retail, finance, and technology sectors. In 2015, Victoria transitioned to the role of Chief Technology Officer. Christopher Michailov-Lee's talk details: Title: "Designing Voice Commerce with the Customer Journey in Mind" Abstract: A common misperception is that simply creating a voice commerce app by mimicking the existing online experience will open up new revenue streams. Instead, a company needs to invest time into evaluating the ideal customer journey and understand how a customer would need to interact with a voice app. This often uncovers unique situations that a normal eCommerce channel does not need to address and sometimes presents challenges when designing a conversational model. This talk will examine approaches to addressing some common issues during the design process. About Christopher Michailov-Lee: Christopher Michailov-Lee currently serves as a Senior Product Manager for FTD, Inc., a Chicago-based eCommerce company who has been in the business of delivering bouquets and gifts to customers in the U.S. and the U.K. for over 100 years. Rachel Levy's talk details: Title: "Dialogflow Chat Experiences: Best Practices for Intent Detection // Measuring Metrics that Matter" Abstract: This talk will walk through the best practices and first steps of building a chatbot that enhances the customer experience by focusing on intent detection. It will also emphasize metrics that are important to measure the performance of the bot and how those metrics interact. In starting small and focusing on the right intents/validation metrics, the chances of successfully deploying a customer-centric bot will become more attainable. About Rachel Levy: Rachel is a solution specialist engineer at Google Cloud working in Chicago. Her work focuses on enabling enterprises to adopt cloud technologies through building POCs and evangelizing best practices.