Welcome to our short talks series, hosted at CodeBase. Here you'll find professionals across the UX spectrum talking about the topics that are of particular interest to them.
Talk 1: Encouraging self-service through improving content (Lauren Tormey, University of Edinburgh)
Lauren will talk through how her team have been working to improve the University of Edinburgh’s IT help provision through an iterative process of usability testing, editorial enhancements and measuring success.
Talk 2: Intentional UX (Stephen Denning, User Vision)
Stephen will talk about why we should be intentional in the design of our customers' experiences and some steps we can take to help make it happen.