Support is THE core of customer relationships. Support can be call center, back office, field or technical support. The work being done with the Customer's effort and our interactions with the customer translates directly to CSAT. We need a forum to focus on innovation that is happening in the area of Customer Support. Innovation spans across Artificial Intelligence (AI), Machine Learning (ML), AR/VR, Knowledge Maps and Knowledge Graph, Natural Language Processing (NLP), etc.
• We will get into several ground breaking ideas, technologies and discuss:
• What is real?
• What is ground breaking?
• Where is ROI achieved?
• How is it different across Hardware Product companies, Platform SaaS or SaaS?
We bring the experts in each of these areas to understand challenges, opportunities, Best Practices and what comes next. Most of the information is going to be remote so we are looking for a world-wide all industry-wide audience who are passionate about Customer Support to come in and share their experiences.