Topic: Tech Spectrum: UX/UI Expert, Governance and IT, and Technical Support AVP
This will be a 3-person panel as they tackle all sides of the Tech Spectrum: UI/UX Design, Governance and Technical Support. The speakers have a wide range of experiences, from beginner to senior level, please join us on June 21, 2016 for this discussion.
Our Speakers and their bios:
Lisa Massender, Associate VP of Customer Support
Lisa Massender is an accomplished executive, athlete, and powerful example of resilience in action.
Lisa began her career in the network security space and found passion improving customer facing teams to expose untapped potential. In her current role as Associate Vice President of Customer Support at Sandvine, she leads an international team of technical professionals spanning more than 12 countries. Responsible for post-sales support for over 300 customers, her job is demanding and complex and often requires extensive travel across the world meeting with customers. A quick thinker, Lisa has an uncanny ability to win over customers with her authentic approach and follow through, in even the most challenging of situations.
As a speaker, Lisa’s powerful message of resilience, determination, and passion for customer delight leaves audiences inspired and empowered to own their own destiny. Her practical and no nonsense approach to dealing with tough topics is refreshing and will resonate with women in technical roles.
Lisa holds a Bachelor of Science Degree in Computer Science with a specialization in Software Engineering. She has completed extensive leadership, marketing, and sales training, and has an expert status in living with a chronic illness. In her spare time she competes in adventure races, CrossFit, hockey, and golf.
Rita Szukits, IT Projects and Governance Coordinator
Rita has been in love with technology ever since the internet was first shown to her in elementary school. In high school, she was the geeky girl who would rather stay inside during lunch hour to build websites for small local companies and practice her HTML coding.
In 2008, she graduated from Conestoga College with a diploma in Information Technology and joined Sandvine. Over the last 8 years that she has been with Sandvine, she has been a key contributor to the development and continuous improvement of Sandvine’s IT systems, infrastructure, and processes. During those years, she has continuously advanced her role within Sandvine, and is now the IT Projects and Governance Coordinator.
As Sandvine’s IT Projects and Governance Coordinator, she has expanded her scope by now overseeing the full project management lifecycle of large-scale, highly complex projects, to deliver strategic and operational optimization to Sandvine while continuing to develop, implement, and manage best practices and procedures related to IT governance and policies.
With her passion for projects and governance, she returned to Conestoga for her Project Management diploma and is currently working towards her Internal Auditor certification.
Linda Kerley, User Experience Consultant
Linda Kerley is a User Experience Consultant who is introducing User Centered Design (UCD) practices at Sandvine. Linda specializes in helping engineering-oriented organizations uncover the potential of UX to delight their customers and grow revenues.
With more than 20 years of experience, Linda has developed finely-honed skills in UX strategy, user research, design and usability testing. She has worked both domestically and internationally on products from diverse industries including: telecommunications and networking, banking, insurance, and investment management, CRM, human resources, ecommerce and more.
Long fascinated with the challenge of creating applications that are easy to use, Linda has successfully designed for a broad range of platforms and devices, and a diverse cross-section of users. Linda has had the opportunity to work with renowned leaders in the UX community, and developed a reputation as a passionate user advocate.