Improve Your Product Reliability and Delight Your Customers

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WHAT: Improve Your Product Reliability and Delight Your Customers
DATE: March 22,[masked]:30-8:30pm
COST: $20 fee until March 20th, ($25 from March 21st)
NOTE: Get a free copy of "How Reliable is Your Product"
LOCATION: Ops a La Carte LLC, 990 Richard Avenue #101 Santa Clara, CA
REGISTER: RSVP in the space above
MAKE PAYMENT: Use this url [ (] to pay with credit card or PayPal
5:30-6:30 Signup and networking
6:30-7:30 Interactive talk with Mike Silverman
7:30-7:50 Announcements
7:50-8:30 Additional networking

Have you had a recall or major failure in the field? Have you ever missed customers’ expectations for quality or reliability? Have you ever shipped a product before it was ready? If you answered yes to any of these questions, you should attend this meeting. Mike Silverman will be talking about all of this and more from his new book “How Reliable Is Your Product: 50 Ways to Improve Product Reliability.” Mike will reveal tried and true methodologies, best practices and lessons learned from reliability testing at over 500 companies in 100 different industries.

During this session, Mike will cover:

Practical guide to improving your product reliability Case studies/examples of companies and industries that are leaders in reliability Pitfalls to avoid when developing new products How to optimize reliability, maximize profits, and delight your customers

About the Presenter:
Mike Silverman brings a unique perspective with more than 25 years experience in reliability engineering, management and training. He owns a reliability consulting firm Ops A La Carte and a reliability test lab HALT and HASS Labs. Ops A La Carte is a professional reliability engineering firm providing clients with comprehensive reliability assessment, consultation, testing and training throughout the entire product lifecycle. For more information about Mike Silverman and Ops A La Carte and its reliability training, seminars and service, visit .