November 30, 2012
How can remote, digital and multi-channel services provide best value for the public in supporting patients to achieve positive outcomes through excellent experiences?
Active in engaging with patients, public, peers in social media to explore the potential for improving outcomes and experience for/with patients Clinical Governance Lead for NHS Direct - online symptom checkers, mobile-web & mobile App
NHS Direct - NHS Trust providing remote, digital and multi-channel services to public in England, including urgent care services, clinical assessment & advice, Health and Health Services Information and telehealth solutions
To broaden my view on potential and practical application of innovation and opportunities for improving services and patients outcomes and experiences through new/emerging technologies
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Clinical Governance Lead @NHSDirect & Nurse Board Member @NHSMKCCG Interests: quality, nursing, leadership & social media to improve experience & outcomes with patients