E-Commerce is undergoing a dramatic transformation! Changes in retail, consolidation of aggregators and pricing war are dynamically changing the landscape.
With modern technologies of Artificial Intelligence, Blockchain, ChatBot, Machine learning and Robotic Process Automation, a lot more transformation is expected. How are you preparing yourself with these changes?
This meetup group brings different stakeholders together to explore and prepare for the Next Ecommerce.
B2B E-Commerce is significantly different than B2C commerce. Often many organizations try mould existing B2C e-commerce solutions in the context of B2B.
B2B world is dramatically shifting its focus from functionalities to consumer experience (CX). This evening will have a discussion on creating compelling customer experiences for the business buyers. Some of the key points that we are looking to get covered:
1. New methodologies in the mapping customer journey
2. Insights in measuring performance and results from new customer experiences
3. Creating customer delight through design thinking methodologies