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Chatbots are now omnipresent in our lives. But what does it take to build a chatbot? This session is aimed at a general, non-technical audience and will answer such questions as:
- What business problems are they good for?
- What are the user and informational challenges you need to solve in implementing them effectively?
- How do you maintain one over time?
Bora Wiemann is Regional Manager APAC for Cognigy. He was previously Product Manager for Chatbots/Virtual Agents/Self Service Applications at Bosch in Germany.
Indra Mckie is an Information Services Librarian at UTS Library and Project Officer at UTS ITD. In 2019, she commenced her P.h.D. in Communications at UTS. She is currently working on chatbots for UTS LIbrary.
Aoife O'Connell is the founder of Yarnly.ai and is the director of Yarnlys SMART team, a full-size chatbot and voice agency. She was previously Digital Marketing Manager at IAG.