The Global Service Jam was initiated in 2011 by Markus Hormess and Adam Lawrence of WorkPlayExperience (and co-authors of This is Service Design Doing), and is one special weekend where people interested in service and customer experience meet at locations all over the globe. They will be designers, students, academics, business people, unemployed people, customers, mums, kids and grand-dads.
There will be Jammers in up to 100 cities around the world working simultaneously to prototype services inspired by a global theme.
We invite you to join the Joburg chapter and: * Explore ways to change the world around you and try out a design-based approach to problem solving and creativity. * Adopt a playful mindset for a serious goal: to expand your own knowledge, learn from fellow jammers and develop your design skills.
As a participant in the Jam, you will work through *a whole design process* in one weekend. Whether you are experienced or completely new to the field, you won't just be talking about service design, you will be working with others on developing concrete ideas and designs which could become real.
Furthermore: * You will learn more about a design-based approach to problems, and about sustainability. * You will pick up a load of new ideas and work practices. * You will meet a lot of cool people at all levels of experience. * Your work and ideas will be reviewed by your peers, and presented to the world, where they can be seen by potential customers or employers, or people who could make them real. * You will design something that may become a real business. * You might get rich and famous. * You will certainly have a blast.
We will have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by the shared theme. The theme is a **secret**, carefully chosen by the worldwide organising team, who will be keeping shtum until the Friday evening (local time).
This year it'll be run over the weekend 29-31 March 2019. We'll create an event for that weekend in due course.
At the end of the Jam, the collection of brand new insights and prototypes will be published to the world. Read more here: http://globaljams.org/about