Nov 2018 KCAUG Meeting - Removing friction points in customer support in Jira Se

This is a past event

6 people went

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Details

THIS IS A FREE EVENT - PLEASE FINISH YOUR RSVP IN THE LINK BELOW
https://aug.atlassian.com/events/details/atlassian-kansas-city-presents-nov-2018-kcaug-meeting-removing-friction-points-in-customer-support-in-jira-service-desk

Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job.

Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

Learn how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat.

Agenda
11:30 am: Welcome, Food & Networking
11:45 am: Announcements
12:00 pm: Removing friction points in customer support in Jira Service Desk
12:20 pm: Q & A
12:30 pm: Lightning Talks
Bring a topic you want to discuss!

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Hosted By
Karen Mustain, Atlassian User Group Leader

Jessica Witt, Atlassian User Group Leader

Kate Lomax, Program Coordinator

Jim McFarlane, Program Manager

David Puchosic, AUG Assistant

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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

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For nearly a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian user groups in more than 30 countries.

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THIS IS A FREE EVENT - PLEASE FINISH YOUR RSVP IN THE LINK BELOW
https://aug.atlassian.com/events/details/atlassian-kansas-city-presents-nov-2018-kcaug-meeting-removing-friction-points-in-customer-support-in-jira-service-desk