Chatbot Planning: Discovery, Defining Goals, & Mapping Customer Journey's

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Discovery & Exploring best use case scenarios for implementing a chatbot.

How to Define your Chatbot Goals?

Figure out the data you want to gather?

Crafting questions to curate the data you want (steer the conversation) & creating Use Case Scenarios.

How to Map Customer Journeys?

Using chatbot templates as a starting point or starting with a blank slate.

Testing, Evaluating, Tweaking & Modify changes to your Chatbot.