Did you know...
1. Companies that excel at customer experience grow revenues 4-8% above the market. - Bain & Co.
2. Delivering a great customer experience is now the top strategic objective for many businesses. - Bloomberg Business
3. 75% of customer management executives and leaders rate this as their most important task.
.....however, according to Customer Management IQ, many companies are still failing here – 80% of them believe they’re delivering a superior experience but only 8% of customers would agree with them saying that only 18% – 38% do so.
This month, join us for a Customer Experience discussion:
-The changing marketing landscape and how CX is driving it
-What Customer Experience (really) means
-What Brand Experience is and where it fits in
-Technology trends, in particular, AI
-How to get started on your CX Journey
About our guest speaker:
Bettina Nebermann is brand and marketing strategist with a strong background in Marketing, Brand, communication and customer experience for multi-national companies. She has guided brands on a local market, EMEA and global level and brings 20+ years of unique experience in designing integrated (traditional/digital) customer experiences for global brands Unilever, Pernod Ricard, WPP, Heineken and Philip Morris.
Join us, and let's learn together!
18:00 - Doors Open
18:30 - Presentation
19:00-ish - 20:30: Community-powered Happy Hour!
For our first-timers: our meetups are no-cost events and our Happy Hour is provided for the community, by the community. If you are joining us for the first time, or not, please bring a dish, snacks, dessert or a beverage you can share with others.
-Your WDS Lausanne team
ps. Please note that meetups end at 20:30