A discussion around AI applications in Customer Service. A machine should be better at working with Customers than a human however the typical experience is that a lot of automated customer service is slow, frustrating and just something you have to live with.
We can do better with the application of AI!
Steve Worswick - Chatbot expert and winner of the 2013 Loebner prize, the Turing test for AI in chatbots with his chat bot: http://www.mitsuku.com/ He has worked on AI chatbots for many years . Read about Steve and the Loebner prize here: http://www.bbc.co.uk/news/technology-24107790
Lindsay Smith - CTO at Telrock. We are re-imagining customer service with AI and how to humanise customer service by using machines.
I'd welcome anyone who wanted to do a short talk, especially on projects you are working on. After the talks there will be a Reddit style AMA (Ask me anything) panel discussion with pizza and beer.