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Discussion about AI in Customer Service

A discussion around AI applications in Customer Service. A machine should be better at working with Customers than a human however the typical experience is  that a lot of automated customer service is slow, frustrating and just something you have to live with. 

We can do better with the application of AI!

Steve Worswick - Chatbot expert and winner of the 2013 Loebner prize, the Turing test for AI in chatbots with his chat bot:  http://www.mitsuku.com/ He has worked on AI chatbots for many years . Read about Steve and the Loebner prize here:  http://www.bbc.co.uk/news/technology-24107790 

Lindsay Smith - CTO at Telrock.  We are re-imagining customer service with AI and how to humanise customer service by using machines. 

 I'd welcome anyone who wanted to do a short talk, especially on projects you are working on. After the talks there will be a Reddit style AMA (Ask me anything) panel discussion with pizza and beer.



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  • Graeme

    Hi all, at this Meetup, the topic of a chatbot being used to deceased relatives was raised.. I came across this today
    http://www.springwise.com/ai-resurrector-lets-people-skype-dead-relatives/

    February 19, 2014

    • Lindsay S.

      It's not the first use case that comes to my mind! Really - mimic dead people, like some sort of spiritualist medium?

      February 20, 2014

    • David W.

      This idea is explored in the recent novel "Memories with Maya" by Clyde Dsouza. The book's intended audience probably spend more time in night clubs than I do, but I still found it an interesting read. The author works in a related field (immersive 3D movie making) in his professional life. See http://www.amazon.co....­

      February 20, 2014

  • A former member
    A former member

    Thank you for organizing the talk. It was very interesting.

    January 30, 2014

  • Lindsay S.

    Here are my introductions slides. Including David Walliams, Scarlet Johannsen and Samantha West.

    http://prezi.com/b9y6qdcykccx/?utm_campaign=share&utm_medium=copy

    January 30, 2014

  • Charles G.

    Really interesting talks and discussion. Looking forward to the next meetup!

    January 30, 2014

  • Peter M.

    Nice meetup with presentations leading to some very lively and interesting discussions. Can't wait til the next one and discussing all of these ideas in greater depth.

    January 30, 2014

  • Lindsay S.

    Steve was awesome. Deeply interesting to hear real life stories of chatbots.

    January 30, 2014

  • Marco M.

    I liked the discussion of today very much. All what I listened was very interesting. I hope to listen more about that, and to see other meetings like that.

    January 29, 2014

  • David W.

    This was a fascinating discussion. Well done to Lindsay for organising it, and for his well-judged intro slides, and to Steve for being such an engaging speaker.

    For a video interview I did with a previous winner of the Loebner prize, Chess International Master David Levy, see http://www.youtube.com/watch?v=q-Rk6rtLc-E.

    January 29, 2014

  • Lindsay S.

    I was just was at a CTO meetup and the group discussion was the best part. There's likely to be some no shows of the 20 odd people so if we are small group enough we can have a kitchen table style discussion.

    January 28, 2014

  • Lindsay S.

    I invited Tim Harford - but he can't make it. He wrote this article http://timharford.com/2013/12/the-robots-are-coming-and-will-terminate-your-jobs/

    Article captures the zeitgeist of AI and robots.

    January 24, 2014

  • Lindsay S.

    Same day as Hacker News and the NeoJ meetup so not the most awesome timing :-( I'll be more tactical with the timing next time.

    January 23, 2014

  • Lindsay S.

    I've invited Steve Worswick to come and speak. Please say yes Steve!
    http://www.bbc.co.uk/news/technology-24107790

    Winner of the Loebner prise.

    January 10, 2014

  • Lindsay S.

    Sorry initial mistake with the date - its Wednesday the 29th. (not monday as first posted)

    January 6, 2014

No one went

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