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John S.



Member since:

February 20, 2014


What do you/where do you work/study?

I work in Customer Experience for HSBC, heading up Innovation & Perception, and trying my hardest to bring some of these wonderful Behavioural Economics theories into the world of banking...

How do you use behavioural science? Or, in what way are you interested in using it?

I use them a lot in every day life, knowingly or unknowingly. I'm really interested in using them more to understand people more, and give better customer experiences as a result. Simple, really...


In a nutshell I’m intrigued by people, love Coaching, and seem to have decided that writing words is much more fun now than when I was at school, often found rambling at

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