6:30 - 7:00PM Food and Networking
7:00 - 7:45PM Presentation
7:45 - 8:00PM Q&A
Managing empathy as a UX professional
UX professionals are hired to be empathetic and deeply understand product users. Those who gravitate to a UX profession often do so with some ability to be empathetic and over the years, as they gain job skills and expertise, that empathy is further honed. This presentation – coming from a lifelong user researcher – explores what it means to be empathetic as a UX professional. How should UX-ers understand, manage and grow their empathy skills? In addition to personal empathy, UX professionals also have the implicit responsibility to transmit that empathy to others on the product team so that they can properly design products to meet user needs. Finally, we explore the down side of empathy – when this “always on” soft skill can’t easily be turned off such that UX professionals often feel the pain caused by interactions with others, be it customers or co-workers.
Cory Lebson, author of The UX Careers Handbook (CRC Press, 2016), has been a user experience consultant for over 20 years. He is the Principal and Owner of Lebsontech LLC, a successful user experience consulting firm he established in 1997. Lebsontech is focused on user research and evaluation, user experience strategy, UX training, and mentoring. Cory also speaks frequently on topics related to UX career development and user research and has several courses on LinkedIn Learning / Lynda.com. He has been featured on the radio and in addition to his recent book, has published a number of articles in a variety of professional publications. Cory has an MBA in marketing and technology management, as well as an MA in sociology and a BS in psychology. Cory is a past president of the User Experience Professionals Association (UXPA) International and is also a past president of the UXPA DC Chapter.