The use of computing devices in the field brings up many images. Fully ruggedized laptop computers than can withstand being run over by a truck, screens that have heaters in them to deal with freezing temperatures, special back-lighting to make content visible in bright sunlight, and touch capabilities that can be used when wearing gloves. This was the "one size fits all" mentality and it worked very well for a while. However, as jobs and technology have changed, this is no longer a sustainable strategy. The concepts of less expensive tablets, smart devices, and 'Bring Your Own Device' have altered the landscape significantly.
This month's event will discuss the use of mobile/wireless technologies in Field Service by a Michigan expert who represents a firm providing the technology, as well as a firm using the technology.
The meeting is FREE to attend, though reservations are required for security and catering purposes. Free parking is available in the Compuware deck directly behind Compuware headquarters as long as your parking ticket is validated at event sign-in. Refreshments will be served.
Please note: NO-SHOWS cost money due to the fact that refreshments are provided. If your plans change and you will be unable to attend, please make certain to change your registration status accordingly on the Meetup site ASAP.
Mobile Monday Detroit is sponsored by the Mobile Technology Association of Michigan (http://gomobilemichigan.org), Mobile Monday Michigan (http://mobilemondaymichigan.org), and Compuware (http://compuware.com).
DTE's presentation focus:
At DTE we've found that we now need to vary the device by role and function, and at Mobile Monday Detroit we'll look at how the game has changed for the line crews, supervisors, theft investigators, stakers, and even the field office. With a mix of commercial apps and in-house development, we are able to drastically change the way field work is done.
Fonemine's presentation focus:
Fonemine's MobileForce solution is being deployed by Kansas City Power & Light to facilitate services for their repair crews and 'scout' teams. We will explore this case study to learn how it has affected:
• customer call monitoring and assignment
• damage assessment
• picture/video recording to obtain accurate assessments quickly
• field service team repairs
• customer damage reports, status tracking, and repair notifications
Carl Lentz, Technical Architect and Mobile Lead, DTE Energy
For the past two years Carl has worked with various areas of the business in applying mobile technology to both workplace issues and customer service. He was part of the team that launched the DTE Energy Outage App into both the iOS and Google app stores. He is now focused on the Plant and Field organization, working on internal mobile applications to bring information and data collection to the point of activity. He also works with different groups throughout the company, educating them on various aspects of going mobile, whether that is with smart devices or Windows 8 tablets.
The previous 12 years at DTE Energy were spent in application development and enterprise architecture. Prior to that, he spent nearly 8 years at Ford Motor Company supporting mobile clients in the Marketing & Sales and Corporate Systems organizations.
Robert Morse, Sales & Channel Executive, Fonemine
For the past fifteen years, Robert has worked for various global independent software vendors (ISVs) including Symantec, IronMountain Digital and iPass before joining Fonemine, an innovative mobility start-up company. As a Sales and Channel Executive, Robert is responsible for leading Fonemine’s MobileForce solution to market and helping organizations rapidly create secure, scalable native apps that integrate, and unify, access to internal or cloud-based applications. Fonemine’s “mobile-first” technology changes how employees, customers or partners work, collaborate and share information by empowering them with the data they need – anywhere, anytime on any device.